Garbage people who work here but that's because their owners are low life worthless scum. I've been getting the run around for 2 months over $100 payout. Bitstarz is number 1 in my book, I've won $2000 and had it in my acct within an hour with bitstarz. One day sunrise and all of their employees and business partners will get exactly what they deserve, a worthless miserable life with nothing and nobody.
JM
Jeff M.
Site plays on people's gambling issues…
Site plays on people's gambling issues can win big as long as a coupon or deposit match are used. Binding you to their withdrawal rules and subsequent complete removal of large portions of your balance when seen fit. Good luck even winning anything and the odds are even better at winning the lotto then ever seeing your attempted withdrawal
LF
Leyton F.
It’s rather unfortunate these guys…
It’s rather unfortunate these guys don’t pay out cause the game play is pretty good and it’s actually their loss really. Had they paid the measly 180$ or whatever the small sum was they’d be swimming in my loot by now cause I’m a degenerate. It’s all there as far as the games etc, except it’s a scam sadly. It’s a “Oh it’s in the third party payout companies hands now” scam so save your money.
AD
Adam
Sunrise Slots - DO NOT EXPECT A PAYOUT
Typical to several online casinos that are all related; very quick to take money but when it’s time to payout, jumping through hoops is almost guaranteed. I requested a payout 3/3 and one on 3/15; they were both “approved” 3/12 and 3/29. Their “guidelines” give 7-10 business days for every step. I have contacted customer service(only chat and email available) several times and I get the response “sorry for the delay, I will escalate but please wait 2-3 days and check back.” Again, I’ve done this probably 10’times and no payout. If you want to give money away and fight tooth and mail for a payout then you’d appreciate Sunrise.
BL
BlazeMoody
Awaiting withdrawal since March 23rd, 2024
*Update 4/25* I still have not rerecieved my payment. I emailed there financial department to inquire amd the responce I recieved just said that because they use a third party payment provider they can sometimes be delayed. They thanked me for my patience and that was it. Very unuself. I think it's safe to say at this point that the casino either has no intention to pay, or they're so slow it simply isn't worth making any investment here.
I'm going on 3 weeks since requesting a withdrawal at the time of typing this. I initiated the Bitcoin (BTC) withdrawal on March 23rd, 2024, in the amount of $488.17. The max cashout for the bonus was $100. The withdraw request was approved on April 2nd, so within the stated 5-10 business days, for the amount of $100.00. I've contacted customer service to see how they are handling the transaction, and to see if there's been any discrepancies with the withdrawal request, and I don't get much other than what it says in the t&c contract.
I won again today, and requested another withdrawal and went to check my transactions in my account. Something strange is happening there... one time I checked and it showed all of my requests as denied and in red, and then a few minutes later they were again labeled as approved and in green. It has switched several times in the last hour. It's not just the most recent transactions either, it's all of them. I contacted customer service and provided screenshots of how it kept changing, but was told not to worry, that they all show up in his computer as approved and told me I'm just waiting for the payment from their third party payment provider.
On another note, I've inquired about said, "third party payment provider", as I've never heard this from other online casinos, but they were either unable, or unwilling, to give me any information on what/who this is. I'm a paying member of over 120 online casinos, and I've learned a lot throughout my experiences. I often audit and review them and I'd say this casino is very suspicious at this point. Too soon to make any claims of certainty, but I'll be keeping this updated.
LL
Lis L.
Try a different site!!
Sent in my information to verify my account five days ago and still no response. Will see if they EVER RESPOND!!
LH
Lisa H.
I Won $800 March 3rd still no winnings recieved
I Won $800 March 3rd, I had deposited with bitcoin, and as they advertise quick withdrawal if you deposit w Bitcoin I expected my winnings within the day. Well its now April 3rd and I was just told my withdrawal was approved March 29th, and I can expect my bitcoin in my wallet April 12th. I will keep you all posted if I actually recieve my winnings. If you can wait for months to recieve your winnings use this site. If you expect your winnings as quickly as your deposits go through to play..Use Pulse, or McLuck, or Luckyland they all pay out within a couple days.
JS
Josh S.
They are a complete scam and a fraud…
They are a complete scam and a fraud they should be shut down and charged with theft. People deposit money within a few secs but when you win and you want to withdrawal your money hang it up you will never get it it will be a but you had this and that. We can't give you money bc you had bonus spins you won on too. You won $300 but we cant send you the funds bc you didn't make a deposit this week it's always an excuse every time Ive been waiting over a week now. The lastest they tell me it gets turned over to another company which has to verify and approve it yet again and it can take who knows how long. They have no issues taking your deposits but to get your winnings is like pulling teeth these people need to be charged with international Internet fraud and I'm not even joking it's illegal. If you or I was to do this we would be in big trouble well I'm sick of these people getting away with this robbing of the people's money leading them to believe they are a legit site when they are nothing but con artist. I want my money now I'm sick of it and I tend to contacting my local senators and others that are affiliated with the international fraud task force and seeing to they stop doing this to people