Sebastian
Avoid like the plague
Avoid like the plague. Joke of a company. Completely disorganised. Sent the wrong glasses, then when I asked for a refund shipped me another pair of glasses instead of refunding, then couldn't work out how to issue a return postage label for the second return. 4 trips to the post office and 3 months later I might finally get my money back.
Response from Sunglasses2uSep 28, 2017
Hello Sebastian, We are sorry to hear you are not fully satisfied with your recent experience with us. We ship 1000’s of orders each week and try our best to ensure every order is 100% correct, unfortunately errors do occasionally occur. We try our best to provide a quick and accurate service to all customers and we can assure you this is very rare and apologise for any inconvenience caused to you. I understand someone from the Customer Service team is dealing with your situation and will hopefully reach a satisfactory solution quickly and efficiently. We apologise for any inconvenience caused to you by the incorrect delivery. We hope you are happy with the resolution reached and will forgive us for this unusual oversight. Kind regards, Sunglasses2U



