Suitcase.comReviews of suitcase.com

highlighted baggage, place te orderand then tell you later it is out of stock. They then try to up sell you a more expensive piece.

I've placed 2 different orders at this site and the orders always, always take such a long time. I tried to call and inquire and didn't receive good customer service. When I finally if I ever receive my last piece, won't be back again.

There is no email to notify you the shipment process. I had to email them in order to find out the status. The bags was then delivered to the wrong address. Thank god that I have good neighbor who received my bags in error , and delivered to me. Management needs to look into these areas and address the concerns. Thanks for listening.

# bags did not show up. Where are they.

Like the suitcase but not so much the service

Great price, they even price matched another site. However,I paid extra for expedited shipping. I needed the bag for a trip. The case arrived 3 days later than promised, and unfortunately 1 day after I left for vacation. I had to have someone come to my home and get the package from my front porch. A call to Suitcase.com concerning the shipping was not helpful. I am still considering sending the bag back.

I placed an order, but never received a shipping conformation. It was 9 days later that I received an email stating that my item was back ordered. My order was suppose to be shipped directly from the manufacture, but apparently, they never notified suitecase.com. I would think it's up to suitecase.com to work out these details. Disappointed with my experience.

Recently I ordered a carry on in brown from Suitcase.com. I eagerly awaited its arrival only to be informed after a few days that my requested carry on had been oversold and was no longer available. In the interim I ordered from another website a coordinating monogrammed bag in brown. Now I have that bag but no carry on. Suitcase.com should have warned me of low availability of the item I was ordering.