Suitcase.comReviews of suitcase.com

When I ordered these suitcases, it was because I needed them, sooner rather than later. I do accept some of the responsibility, since I waited to order them until about 10 days prior to the need. However, it took 7 days from my order being placed to them having been shipped. They were allegedly in stock. Only 3 days from date of shipping to delivery.

I was delighted to find the suitcase we wanted at a great price. I ordered on a Friday. The following Tuesday, I wrote to inquire as to the status. I was told I would probably have a tracking number by the end of the day. When I did not receive one, I called and was told I'd "probably" have it by the end of the week. Still no tracking number. I had ordered in what I thought would be enough time to get it before our trip. Now, it was getting close. I called this Monday and told them since I still did not have a tracking code, I assumed I would not have it in time. So I asked them to cancel. They said it actually had shipped (really?) but they would try to stop it AND LET ME KNOW EITHER WAY. Interestingly enough, I immediately got an email saying it had shipped and I'd have the tracking number later that day. No further word...so, on Wednesday I called again and was told it was "on the truck for delivery". And, once again, immediately after the phone call, I got an email with the tracking number. Yes, the suitcase came. Yes, I love it. But the actual experience with the company would keep me from using them again.

Bought the Travelpro 21" spinner suitcase. Rec'd email that my order was being 'processed', but it took several days for the item to be shipped. I contacted the representative, and was told the item was being shipped from Travelpro ... I guess it wasn't in stock at Suitcase.com? The shipping box was crushed on one corner,. Plus the entire box was covered in clear shipping tape, like someone knew the box wasn't sturdy enough in the first place. The suitcase did not appear to be damaged inside the shipping box, so I didn't have to return it. I usually buy from Amazon Prime, but they did not offer this particular suitcase.

1) Still processing 5 days after ordering. First call to management, ask then to inquire to the warehouse to know when package was sent. No answer. 2) Second call 1 day later. Management confirmed suitcase has been sent and that I would receive it in 2 days. Didn't receive it. (online: order still processing) 3) Finally received the suitcase today, 2 days after I was supposed to receive it. (message online: order still processing !!!). Information to client should be more precise. Shipping should be done quicker. Thank you.

I love the suitcases but they were smaller than I thought they were going to be. The price was a great value.

I ordered a rolling tote for a business trip I am taking very soon. The bag was shown as stock and I placed the order and then......nothing. I've called once, and emailed a number of times and all the reps have been quite nice, no problems there. Apparently the bag ships direct from Samsonite and they had just gotten a shipment in from China and now it's just a matter of time before they do. Well it's about 4 or 5 days later and the status is still "processing" which means it has not shipped. It is what it is but I really just need the bag.

I was very happy to find the exact suitcases I was looking for, with each size I needed stocked. The prices were quite good when comparing to other sites and stores. I selected the color based on the picture shown.....a bright turquoise color that would indeed stand out on the luggage carousel. However, when the cases arrived and I opened the boxes, I was surprised to see a very ordinary darker blue. I thought for sure the wrong ones were shipped, but the boxes were marked correctly. I was very disappointed as I would have selected a different color, but returning 3 large cases would have been too much trouble and costly.

This company is sub par as they failed three times to let me know when and where my shipment was. I will not use them again and make sure to tell people this company isn't a professional business