Suitcase.comReviews of suitcase.com

I ordered a suitcase on the website. I kept checking my order status online and it kept telling me "processing". After six days I called and the rep told me I should have received an e-mail two days earlier telling me the item was out of stock and on back order. I asked him to resend me the e-mail. What I received was a new e-mail from him apologizing for the delay in availability. The item is supposed to become available again next week, so I am waiting to see. Meanwhile, I checked the website today and the item is still shown as available for purchase with no mention of the back order situation. My order status is still shown as "processing". It all seems a bit odd to me.

After order was submitted they said they would have to get it from the supplier and it might take a week or so. No updates since then.

Really expected it on site much sooner, no longer need product

I ordered a laptop sleeve nearly two weeks ago and it still hasn't arrived. I haven't even received a shipping notice. I had to call the customer service number to ask about my order which apparently had to ship from another place in California so according to the guy I talked to I should get it next week. That seems a little longer than 5-7 business days. Suitcase.com needs to get better at communication with customers I would have liked to know that I'd be waiting three weeks or longer for my merchandise to arrive.

I bought a nice samsonite suitcase from their website - and I chose them mainly because their prices are good and i've bought a couple of times from them before. But this time, they delivered it to an incorrect address (a different address from what I provided during purchase process - and different from order confirmation email - so you would never notice the mistake). When I contacted their customer support, Brett from suitcase.com followed up the next day, and was courteous in explaining what happened, and promised to follow-up and keep me updated. But it has been 17 days since my order / since I paid $$, and 11 days since the "delivery" to wrong address, and 10 days since the promise from customer support of following-up and keeping me updated, but I haven't gotten ANY follow-ups whatsoever, and I am still waiting for my package :-(. So please confirm the address on your fedex shipping label so that this doesn't happen to you - EVEN if you provided everything right during purchase, AND your purchase confirmation email has the right shipping/billing address, so that this doesn't happen to you.

Order a product on Friday, April 18th. Never received any communication as to when the product was going to be shipped and expected arrival date. I had to call and was informed that it was being shipped from Florida, so I should receive it the next day. Two days later I was told via email that it was on back order and that it should ship this week. Not sure why this was not communicated to me when it was first ordered or in my follow up call to them.

The suitcase I thought I was getting was a "spinner". Even the tag hanging on the suitcase you sent shows four wheels, but it only has two. I DO NOT WANT THIS SUITCASE!

Heard nothing for more than a week. Took about two weeks to arrive. item will be returned ; it is not as advertised on this site and others.