subscription.mocean.comReviews of subscription.mocean.com

I have looked at all the reviews with 1 and 2 star and everything people state is the truth and is currently happening with me. I have had a mocean subscription for a year now. When I picked the car up they didn't take any payment. Following month no payment taken. I called and they said they would take payment. Luckily I kept the money in the account, payment was taken without telling me 3 month later where they took £1353 without any notice. Last week 11 Jan 2024 received an email advising me that my insurance can no longer be renewed due to my address being a high risk. Its the same address when I took out the subscription, so how all of a sudden its high risk I would never know. Was given the option to send the car back or source insurance myself, but I would still have to pay the same subscription price, even though I'm getting my own insurance. 2 days later I have received an email stating my contract will be terminated due to arrears. These arrears I never had before. Now they have left me in a position where I would have no car. As everyone else said they do a hard credit on you and they don't even tell you. The staff are rude and unhelpful, especially Shannon. Do not use them

Be weary of subscribing to this service. They cut corners/cost by verifying you and doing a "hard credit check" before they check your insurance viability (basically to see if you're worth dealing with). They're claiming I'm "high-risk" due to having 6 points on my license (their Ts&Cs say 6 points is fine) which will be removed in 6 months. The main driver (my wife) has 9 years NCB, we live on a private road and behind a security gate but because the premium is over £1k they cancel the contract. So we are now left with a "hard credit check" on my wife so we can't go to another provider, we're stuck. You cannot speak to a manager, the coordinators (I dealt with 'Courtney') will call themselves managers but they are not and have no authority at all. If you question their authority, they call you rude and hang up. Their customer service is really bad

As per review by SF on 26th May this company has been an absolute nightmare to deal with. Despite repeated requests to take payment they wouldn't. I too got the advance notice of direct debit every month but they constantly failed to take payment leading to me being massively in arrears. The car has now gone back for none payment. Joke of a company.