Sergio Gutierrez P.
Stryd Next Gen
I purchased a Stryd Next Gen which suffered a complete hardware failure within the first 6 months. The device no longer broadcasts any Bluetooth signal and cannot be detected or paired with any watch or phone. I have spent over one month following all troubleshooting steps requested by Stryd support: multiple devices (Garmin and COROS), different phones, full resets, official app pairing, and independent BLE scans (LightBlue). The device simply does not emit BLE. Despite this being a clear hardware failure within warranty, Stryd has not offered a replacement or refund. Instead, they keep insisting on video calls and repeated demonstrations, which do not change the fact that a device that does not broadcast Bluetooth cannot be paired by definition. As an EU consumer, this experience is unacceptable. EU law is clear: failures within the first 6 months are presumed manufacturing defects and must be resolved efficiently. At the time of writing, the issue remains unresolved. Very disappointed with how warranty cases are handled.
Response from Stryd Pay by BankJun 27, 2026
Hello, We believe this review has been posted on the wrong company profile. PayGen's **Stryd** is a payment platform that provides ACH, eCheck, and card processing solutions for businesses. We do not manufacture or sell the **Stryd Next Gen** running power meter or any Bluetooth hardware products. Based on your review, it appears you intended to review the manufacturer of the Stryd running device rather than our payment services. We kindly ask that you verify the company profile and post your review on the correct Trustpilot page so it reaches the appropriate business. Thank you.