Cindy B.
DANGER: "Nutrition for Runners"
I had purchased "Nutrition for Runners: Full Package" through the Jason's website, using a link he provided to me via Facebook messenger. Within the website it shows a photo of 5 books, uses the term "book", which according to the Merriam-Webster Dictionary is "a set of written, printed, or blank sheets bound together between a front and back cover". After reading the material I purchased the books for $149, using the "Join Today" button located by the description of the product. Right below that button is the following: "30 Day Refund Guarantee!: Our 30-Day Refund Guarantee If you’re not happy, we’re not happy. Our guarantee is simple: use this program and see for yourself if it works. If it doesn’t help you get more energized, healthier, and feel like a stronger runner, just show us you put in the work within 30 days and we’ll refund 100% of your money (we’ll even eat the credit card fees). We’re confident this program will help you become a better runner: better fueled, with enhanced recovery and more energy. Simple as that. If it doesn’t, you deserve a full refund." This led me to believe that I was purchasing a set of 5 books and that I would have the opportunity to have my money refunded if I was dissatisfied. After later corresponding with the owner, Jason, I discovered that I was not in fact receiving books, only .pdf files via a website which I would access with a username and password. I was very disappointed to learn this, as I had been previously led to believe that I was in fact receiving a set of 5 books. When requesting a refund (well within the 30 day window of purchase) I was declined and was told that I should have read the fine print at the very bottom of the page I purchased the product from. The information that he is now presenting to me to support his denial of my request for refund is not at all clear or readily available to the consumer. This is an unfair business practice and I feel that his advertising of both the product and the 30-day refund guarantee is incredibly misleading. After having been denied my request once, I logged on to the website to see if there had been refunds applied to my account. There haven't been, but what I did notice is that my access to the .pdf library has been revoked. Not only did I pay $149 for something that was completely different than what I received, I no longer have the .pdfs that he sold me. This is not okay.



