customer
Not ADA compliant
They are not ADA compliant when it comes to service dogs. My family and I wanted to try the new boba spot. When we went in, I was told I needed to wait outside with my dog. She was not wearing her service vest at the time and they told me she needed to if she was going to be in the store. Once we got our drinks, I tried to politely inform them that ADA stated they cannot ask about my disability, my dog does not need a vest or any sort of ID. They can only ask what service she provides. They then KICKED US OUT because I had tried to politely inform them about ADA policies with service dogs. I will say, when we’re inside, she barked twice. This was an ALERT for ME for a MEDICAL EPISODE. I had not listened to her signal and she was trying to get me to. She’s a cardiac alert dog. If I don’t listen, she needs to get my attention so that I literally don’t collapse. I also again had tried to be really polite, informed them they should look up service dog laws by the ADA, that she does not need to wear anything that says service dog, and that they can only ask me what her tasks are. I do not recommend this place. I will be posting this review everywhere I can. My service dog is an actual service dog. She is highly trained both by K9 Connection in Northern California, has passed the canine good citizen test, and is extremely well behaved. She barked because I did not pay attention to her first signal.