Darryl P.
I have attempted to go through all…
I have attempted to go through all channels available in the Stormont Vail health system X8 to no avail or response from them via email or phone message. This is the problem I have been having with their automation for over 5 months. First their automation calls me and asks me to verify m appointment with my doctors by clicking one on my phone pad. It doesn't register and they keep calling me back, sometimes X4 with the same thing happening. I reported this to both their patient experience and patient advocacy departments to no avail/no resolution. I then contacted the my chart person on duty 24 hours per day and here's how that went. When I called this ITmy chart person said: "My computer is down and I don't know when it will be back up, call me again some time. So, I said "You have my phone number on caller ID, so call me when your're computer is back up. He said, "I can't do that." I asked, "why?" He said "I don't have a pencil to write your phone number down so call me again." I did several days later and then the person in their IT automation department said, "I can't help you with this because we contract with an outside company, and you will have to call the secretaries and nurses of all your doctors to tell them what is going on to call the outside provider of that service and let them know the problems you have been having." This I communicated in calling the administrators over and over again and said "this was unfair to me as a patient and all this was interfering with my mental health, causing me stress and I want it resolved." "You say you want feedback both positive and negative and asks if I wanted a call back to speak in voice to someone about this" As of the date of my writing this it is still not resolved, nor has any administrator ever called me back though I have called and left messages on their answering service X6. In the movie "Cool Hand Luke" actor, Strother Martin constantly says "What we have here is a failure to communicate!" to actor Paul Newman. At the finish of the movie, Paul Newman parrots "What we have here, is a failure to communicate! and then they shoot him dead. It seems to me, as a professional psychologist, this dysfunction of their system and human personnel getting back to me is like a Hoover vacuum cleaner...it really sucks!!! Lots of talk there without the walk. Dr. Darryl Pokea, Psychologist for 36 years