twenty one pilotsReviews of store.twentyonepilots.com

I ordered a hoodie 7 weeks ago and was immediately charged for item but have not received it yet. Two different times I have sent customer service questions about the order's status, but receive a generic email response.

I ordered a hat a good while ago from the TØP online merch store, about 5 months-ish ago. As well as a free sticker that you could get with any purchase from this store by using a code. (this was given out for buying merch from a concert) So, I purchased the hat and sticker, figuring "why not represent my favorite band?". A few days pass by and I still haven't gotten an email confirming my order!! I contacted customer support, and it took a few days and multiple my attempts to reach out to get... AN AUTOMATED EMAIL!!? So now im kind of confused/ worried I used a scam site on accident. I figure the next best thing is a phone call (which was very difficult to do being they don't supply one on the website, I ended up having to call Warner Music Company to get transferred over to the TØP customer service line.) I talk to a nice customer rep. and I am informed that they are moving wearhouses. So I figured "ok Ill just have to wait a bit longer" "thats fine im patient". So about A MONTH LATER I finally receive a package, which turned out to be just the sticker. FML. So, I go through the whole process again with no response to emails asking for information on my order, and eventually just calling again, and getting the same response that "we are moving wearhouses". So I waited almost 2-3ish MORE MONTHS!!! And I still had not received the item. So I try contacting again and AGAIN I AM GIVEN THE SAME ANSWER!!! (Moving wearhouses still) So, at this point I just accepted the defeat and ended up cancelling my order. I am very disappointed and dissatisfied with the lack of communication and the amount of time I had to wait and still didn't receive my order. (TLDR: I ordered a hat from TØP online merch store. Poor communication. Long wait. Ended up having to cancel my order. very dissatisfied.)

Ordered a sweatshirt at the end of August for my daughters birthday in September. It is now the end of September and the order is still processing. I have tried emailing customer service twice with no return email. There is no way to contact them by phone. I'm about ready to dispute the charge with my bank. This is ridiculous.

Ordered a backpack over a month ago and shows my order is still processing. Have emailed numerous times with no response at all.

Argh. I ordered one backpack 4 days ago. I have been charged three times for it. I have emailed the company twice, I can not find a customer service phone number, and have received no response