twenty one pilotsReviews of store.twentyonepilots.com

Same situation as everyone seems to be in here. Ordered hoodies on the 1st of November! It has been almost 2 months now: package status is 'NOT SHIPPED' and still in 'packing'. Tried to contact them through their contact form 3 times, never got a response. Not sure what to do now. (from the EU store btw) [UPDATE] A day after posting this I received a mail that the order has been shipped - hope all the other people's order's will arrive too.

Don’t even bother with this store. It’s ridiculously behind on shipping. I ordered a Christmas gift the second week of November because their online dates stated they were shipping orders within 5-7 business days. I expected some delays with the pandemic but given more than a month time I thought the order would make it. It’s Christmas Eve and the status is still “not yet shipped”. Customer service just says the shipping dates are their goal but not guaranteed.

Gutted for my 13year old son, ordered him a preorder hoodie released date 12th dec for Xmas present, no one will answer my email and looking at the others comments I am not alone going to have to get a refund from CC, but my son is the one that loses out 😡

Same experience that others have had. Ordered a hoodie for my daughter for Christmas on 31/10 it was on pre-order for 4/12. Not received, no dispatch email or any communication stating there will be a delay. Attempted to contact both on Twitter and via their “Customer Services” form on several occasions - not even had an acknowledgement. AVOID

I preordered one of their hoodies from their european store back in april. It got postponed four times in a row and i wasn´t even notified about the last delay. I finally cancelled my order back in october and was notified that there were problems with them sending the money back to my paypal so I had to give them my bank info. I was then told that my refund was now processed by the financial department.When I asked them to refund me once again in mid november I was just told that my issue is still with the financial depatment. IT´S MID-DECEMBER NOW AND I HAVE STILL NOT GOTTEN MY MONEY BACK.I am beyond annoyed, this is really frustrating and an awful representation of my favourite band. UPDATE: I received my refund

Placed an order for a hoodie for a Christmas present which was never dispatched. Emailed twice to ask about my order but no response. Zero customer service.

The official merch store for twentyone pilots - it is an absolute disgrace. Unacceptable delays on delivery and a complete lack of coherent customer services - when they bother to reply. One hoodie we ordered took months to be dispatched then got lost in transit. No international tracking, so customer services just kept telling me to wait. in the end I raised a claim through paypal and they immediately refunded my money. We also have an outstanding order placed 6 months ago that we have yet to receive. The order status keeps changing - we've had 3 different 'preorder - released on... ' dates and yet on those dates nothing is sent. When I complained customer services have passed me from pillar to post. I have 2 ticket references for my complaint for some reason and customer service reps who seem to have no idea what is going on. A complete shambles and concerning about what is actually happening in the background. Initially, they were using the COVID excuse for delays, but seriously, they should've got their act together by now. I would AVOID BUYING ANYTHING from them at all costs - which is a shame because my son loves 21 pilots and would buy more merch if he could.

Several weeks ago I ordered a hoodie which was due to be ‘released’ on 30th July. Received a generic email to inform that the release date was delayed and would now by 28th August. Hoodie is a birthday gift and new timescales do not work for me. Contact attempted through several email addresses linked to the store and customer services several times in the hope of changing the order to a hoodie they actually have in stock. I have yet to receive a response from anyone!! Shocking service and would not recommend.