twenty one pilotsReviews of store.twentyonepilots.com

I ordered a sweatshirt almost two months ago. It was supposed to be a gift but I had to buy something else :( No reply to email, no refund!

Ordered on 6 th of august still waiting for my package which was shipped twice but never left america in the tracking nor arrived to Ireland. Customer service is useless and keeps deflecting. Had to raise to paypal to request refund. Never use this website.

I ordered and paid the right amount and it said my order is fraudulent even though they took money from my bank already! I’m confused and pissed

I too preordered a hoodie in October which was meant to be released on 4th December. I paid for the item in full and have as yet received nothing. I have sent five different emails to their customer service department and have received no reply whatsoever. It is utterly disgraceful customer service.

On November 1st I preordered an item that was to be shipped/released on the 4th of December. Without telling me, they then changed the release/delivery date to the 12th of December. I contacted the customer care team, who said that it was not in their hands and there was nothing they could do. The 16th of december my parcel was shipped, but no package ever arrived. I contacted the support team again, since the parcel did not shipped out during the 14 day interval that they mention on their website. They then said that it might 20 days to receive the parcel. When I did not receive the parcel after 20 days, I reached out again and since then they have not replied to me. It has been three weeks since they sent that email. They claim themselves that they will reply to customers within 5 days but I have not received a single reply in three weeks time. I paid for the item, and they are not sending me the it. I would never recommend this site to anyone.

I preordered a hoodie on 01st December 2020. it took them almost TWO MONTHS to ship it. When it finally arrived this weekend I was shocked when I saw the quality. I really paid 60€ (!) for a hoodie that terribly smells like vinegar and looks and feels like it was produced for 5€. I have never seen such a poor quality. I am really disappointed about this shop and how they represent my favorite band with such BAD QUALITY. The customer service was terrible too. They never answered my questions and took very long to answer. I will not by anything from Warner music ever again. Instead I will switch to EMP or other shops.

Oh, this web store is terrible. Similar to everyone else here, I placed an order Dec 10 for a pre-release item available a couple of days later, to be shipped to my niece in the UK. As of Jan 6, it still says not shipped and no one has responded to any inquiries. It seems as though this webstore is a scam. It's fine for me - I'll report it to my credit card company and get refunded. I feel bad for my niece and for the many kids who are fans of this band and spend their money on merchandise they'll never get. The band should really reevaluate their relationship with this store.

I can't find anywhere to review items on the website... but the jumpers are nowhere near worth £35. They are really thin, not soft at all, see-through and they smell so strongly like vinegar when they arrive?? What even is this!