RacquetWorld.comReviews of store.racquetworld.com

I ordered a $22 pair of glasses and right at the end it says they were gonna charge me over $16 for shipping and handling. That's crazy! I tried to stop it but the screen closed before I could. I figured I would get some form of email so that I can contact them and stop the order. Something with an invoice I got nothing! not until the next day when it said it's shipped. I couldn't find anything where I could contact them or call them to stop the order. I finally emailed their customer service department and told them I would did not want to pay $41 for a $22 pair of glasses and they did not respond. My only option is to return the glasses and they keep the shipping and handling which defeats the entire purpose. There's no way shipping should be over $16 for a $22 pair of glasses. This place is a rip off, be careful when you buy stuff unless you spend over $99. Then they claim it's free.

RacquetWorld may be good in-store, but their online service is unacceptable. I ordered a tennis racquet on 18 Dec 2025 and still haven’t received it. I emailed them over a week ago and received no response. Their website stated delivery via Australia Post, so I used an AusPost Parcel Collect address. RacquetWorld should have known that Aramex does not accept Parcel Collect addresses, yet they changed the courier to Aramex without notice and still used my Parcel Collect address. As a result, the delivery is now stuck. Despite contacting Aramex multiple times, I am repeatedly told to “wait a few days” with no clear timeline, and I still don’t know when I will receive my racquet. This reflects poor communication, poor logistics, and zero accountability. Strong advice: do not order online — buy in-store only if you must.

The delivery company didn’t deliver my package saying it was delivered to my neighbour. Racquet world didn’t believe me when I said it wasn’t delivered and have been keen to fob me off. I have had no package and no compensation. If you are to use this company beware they in more ways than one don’t deliver. David Mills

I have purchased from Racquetworld for about 15 years and have always enjoyed the selection, pricing, and convenience. Many racquets, balls, gloves, and shoes later, I finally had an issue with a glove. A very quick call later, and a replacement was on its way. It is such a pleasure to do business with people who truly care about you and your experience. I highly recommend them. Thank you Racquetworld :)....Mark