Hollyland TechnologyReviews of store.hollyland.com

I bought the Lark M1 mic expecting it to work out of the box — it didn’t. I spent nearly a month in back-and-forth communication with Hollyland support, which turned out to be completely unhelpful. Their responses were repetitive and led nowhere. No real troubleshooting, no clear guidance, and no accountability. They even asked me twice to record a video showing my setup — which I did — but it made no difference. I also submitted an after-sales support ticket through their website, which was canceled without any follow-up. The product never worked as advertised. I missed an important recording deadline and had to spend over €100 on another microphone just to complete my work. Hollyland was a complete waste of time and money. I cannot recommend Hollyland — from product to support, the experience was a total failure.

I bought a Hollyland Lark M1 Directly from Hollyland. It didn't work. Even after adjusting the recording volume, recordings remained so low. I sent multiple (5) emails requesting a refund. They simply kept sending responses on how to trouble shoot. NEVER buy their product!!!

At 3 AM on January 15th, I ordered a set of equipment from their personal sales representative. They promised to send me a payment link by the following Tuesday (January 21st, since their sales team would be on holiday starting January 22nd). However, even by January 23rd, my inbox remained empty—I received no payment link at all. During this time, I reached out to the official personal sales representative twice, with my last inquiry on January 20th. He told me that he was already on his way home for the holidays. Left with no other choice, I contacted Hollyland’s official customer service in China. The customer service team in mainland China was very polite. I understood that they had no authority to handle this issue, and all I needed from them was a final deadline. But when I found out that the entire company was on holiday, I was dumbfounded. Hollyland’s Chinese customer service said they would report my situation to the leadership and provide feedback. Ironically, their leadership’s response was dismissive and indifferent: "If you're in a hurry, you can buy it on Amazon." I acknowledge that purchasing directly from the official personal sales representative (as advised by their customer service) is slightly cheaper than buying from any platform. But I am not short on money, nor do I care about saving a few dollars—I care about attitude. Had I known from the start that buying from their official personal sales would require waiting nearly a month or longer, I would have immediately chosen Amazon or their official website. The main reason I didn’t purchase from Amazon during my waiting period was that I thought this purchase would count as personal sales performance. To me, this was a matter of integrity. Little did I know that they didn’t care about this minor performance metric—only I did. At this point, I seriously question whether a company that has failed to send me a simple payment link for over a week is capable of providing reliable after-sales service. If a company isn’t even proactive when it comes to taking customers' money, how can they be trusted to handle product support? I have since purchased the product from Amazon, but that doesn’t change my disappointment with Hollyland’s treatment of individual buyers. Just because our purchases aren’t as expensive as those from large production teams or companies doesn’t mean we should be ignored. It’s disheartening to see a brand show such disregard for small-scale customers. Finally, to this day, Hollyland still has not sent me any official payment link.

I cancelled my order within 5 minutes of purchase. They failed to cancel my order and did not reply for 4 days after my 5th attempt reaching out to them because the order had arrived to my place. Finally after 4 days they reply and they refused to compensate. They won’t cover shipping for an order that should have been cancelled. Also, the customer representative Joy completely ignored my last email and sent an automated email on where to ship the product and no shipping coverage

Had a really bad experience with this company, one of its products and the after-sale service. I paid 89€ for the microphone Hollyland Mark C1. Only after three months, it stopped working as expected and the sound was getting lower and louder randomly. After creating an after-sale request and sending the proofs, they ask me to send the product to Munich for review. I had to pay the shipping fee (almost 15€ extra) for sending it to another country from mine (Spain), and even if the issue is not on my side (it is on the bad quality of the product they sold me) they still tell me that they won't reimburse the shipping fee - plus they don't give me other warranty. I don't want this product anymore, and I don't want to buy anything from this company anymore, but they don't give me any solution or option (ideally to give me my money back and they can keep their defective product). I DO NOT recommend this company, it does not treat the clients as we deserve. David

I ordered a dual headset kit. I asked to have the master headset swapped for a single ear headset. They obliged. They switched it for a remote headset, instead of a master, so none of the kit will work. As of now, I have a $1300 paperweight, and absolutely no response to any call, email, or website chat.

The second mic not working well and the voice is weak when i test it the indicator shows weak however i set the volume high in the application

The products did not work with my equipment and when I reached out to customer service I was told I couldn’t make a return because the equipment was out of the box.