Gauge StoreReviews of store.gaugemagazine.com

Response from Gauge StoreFeb 8, 2021

Steven, we are confused by your one star review. You ordered the wrong size bolt pattern on a set custom made to order wheel adapters. We went out of our way and offered for you to send the top plate back and we would drill the new ones to your size. All you need to do is pay for the shipping. You signed the agreement when you purchased the adapters that you were ordering the exact size you needed and that they were non refundable. We have left you multiple messages on your voicemail on 2-1-21 and 2-2-21. This morning 2-8-21 we have left another message and sent a voicemail. We have been in business 22 years and are not here to treat any customer wrong. You are very fortunate that your order is a two piece adapter and our management made an exception to redo your top plate.

Response from Gauge StoreDec 10, 2019

We are sorry there was a problem with your order. It was ordered at midnight on the 23rd and the manufacture was backordered your license plate box and had not informed us until the order shipped. Please accept our sincere apology as we strive for customer service. Our customer service department has emailed you also. On the shipping there is not much we can do about USPS or UPS pricing. A large box on USPS is $19.95 flat rate and on UPS it is just over $18.00. Our shipping software syncs with UPS directly to get our customer the best price possiable. We are sorry for the problem and hope we can earn your business again.

Response from Gauge StoreAug 5, 2019

Antonio we are confused on your one star review. When you purchased the the c notch we told you that manufacture was backordered and it would be a few weeks on that brand. We had other options available from different manufactures that you declined. We are sorry if there was any confusion and hope to gain your business again in the future. We strive on customer service and getting you the parts you need at an affordable price.