Fifa is listed under Ball Games.
Fifa (store-eu.fifa.com) has 146 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 134 reviews with 1 star · Clear filters
Elvira P.
The product never arrived. After I asked for information they tell me that UPS tried to deliver the package several times (not true!) and then was returning back to senders. After almost a month i still don't see the refund. Really bad expérience
Gareth
Please please please save your money! Chat service awful, no response to emails. Placed an order for the wrong item (my fault). Tried to cancel via chat within an hour. Finally got a response on chat, that they would email and have the order cancelled. Didn't happen, haven't received item, haven't had refund! Disgraceful organisation
Belinda G.
Item still not shipped or received and it's been 2 months. The phone line doesn't go through to anyone and the chat function and emails just get standard responses "we need to hear back from another department". I've emailed about 5 times and done 3 chats. Still no headway. DO NOT order from FIFA store.
FB
Appalling. Women’s World Cup shirts STILL haven’t arrived. Emails always say the same, live chat is awful and doesn’t get you anywhere other than angry at being repeatedly fobbed off or cut off.
Ina H.
Ticket resale platform I have sold ticket on official ticket resale platform, for Qatar 2022. Since December 2022 I didn't get my refund yet! Such a disappointed service. I have write the through they platform but no answers. It's difficult to find the right contact and to get solution.
Oksana
Terrible customer service. The item arrived quickly, but it turned out to be too big. Simple reason for a return, right? But no... not with FIFA shop - it's been a week of me chasing them to provide me with a return address! None is indicated on the website, no return label is included. I had to email them photos of the item, the packaging etc for an INVESTIGATION! Still no address to return the item. If I knew this would so painful I would never ordered from them! And I will never order in the future! I really hope to get my money back.
Emily P.
I'd give 0 stars if I could. I've been sent the wrong item, I've spent over two months chasing, won't refund me, won't take back their item. Garbage customer service. Don't waste your money
Andy S.
Shipping costs are more than the products. Just ridiculous.
