FifaReviews of store-eu.fifa.com

I think the store is some sort of scam. If you contact them you get automated reply. They use ups to deliver and I never received the goods or an explanation.

Commande d’un ballon le 27 décembre, livraison 3/4 jours annoncé. Jamais reçu, j’ai fait au moins 10 réclamations, finissent par m’envoyer un bon de livraison le 19 janvier, émargé livré le 12 janvier en Australie ….alors que mon adresse sur la commande est en France en Normandie. Se foutent du monde, c’est de l’escroquerie.

First I asked about a size guide because they don't provide one and on their FAQs it says to see the size guide by each item. But there isn't one...they responded to my email saying that I should received tracking information soon. But I hadn't ordered... Anyways, I finally just purchased a black sweatshirt size L hoping for the best. I did get an order confirmation but no shipping email or confirmation. The next thing I know I have an email from the Australian Post (I am in the US) that an order is delayed. I emailed FIFA and asked if they were shipping from Australia and would I expect to pay customs? No response. I finally GET the package and it is the wrong color! They want me to send it back to Australia and then they will send me another package...Not exactly the outcome I want. Plus if it gets lost on the way back I don't get a refund!!! FIFA is not only corrupt but inept!

Imagine paying MORE in express shipping than the actual order so they would guarantee it would before Christmas and here I am 20 days later (4 days after Christmas) still waiting. $244 in express shipping! Appalling Wish I read these review before placing an order

Absolutely shocking customer service !! Order placed on the 28th of November , still no email stating that order has been sent , no reply to emails sent , chasing refund now 2 days before Christmas Day for my daughters Christmas gift. Absolutely appalling service and I will be making this known as far up FIFA as I can

Aucune nouvelle de ma commande réalisée pour Noël et surtout aucune réponse à mon mail de Contact

Despite this being the official FIFA store my experience left me feeling as though I was dealing with scammers. If I could give their service a minus score I would. I ordered three WC shirts for my grandson for Christmas. When they hadn't arrived after a week I used their online chat tool and was told the order hadn't registered with their warehouse. After being told they would look into the case and hearing nothing, I messaged again. This time I was told they had no record of the order so I had to send a screenshot of the email confirming payment. They again promised to look into it. This happened another two times. On the third occasion I asked for refund. They asked for proof of the money leaving my account so I sent a screenshot of the transaction. Then they said they didn't have any proof that this was just a pending payment and the money hadn't actually left my account or had been refunded by my bank, as such they required written confirmation from my bank that the money had not been refunded or credited back into my account. In the end I contacted my bank - they refunded me the £123 I had spent and have taken on chasing the refund on my behalf. I cannot stress this any clearer: STAY AWAY FROM THIS SITE AND DO NOT GIVE THEM YOUR MONEY. THEY ARE SCAMMERS..!!!!

If I could give no stars I would!! Absolutely appalling customer service. Item not showing up for weeks when I get in touch with them oh it hasn't even left our warehouse. I check it out online, it's no longer in stock and they were just sending me round in circles with their crap! Now just waiting on a refund, we'll see how long that takes