STILLENReviews of stillen.com

I ordered a cold air intake (IS1400P) from these folks for my 90 Integra on Sept 26. By Oct 8, I received no communication or product shipment info from Stillen.com. I checked the order status page to find the order still "in processing". Nine full business days had passed since my order. I inquired via email about shipment. They indicated they didn't have the product and would check with the manufacturer as to when the product would ship. I requested a refund and they complied. I should have been notified of a lack of stock when ordering. Alternatively, requesting a willingness to wait while until the manufacturer shipped the product would have been reasonable and weekly status updates. To sit on an order while the order status page states "in processing" for nearly two weeks shows an indifference to retail customer orders.

Terrible company. Terrible customer service. Bad products. Don't shop here. They won't assist you.

These guys are so unprofessional it’s funny. Ordered an intake from them around 320$ . Okay so one week goes by . Nothing . So I reach out to these bums to get an update. Doing their job, basically. Get the update. Cool. They finally ship it out. Almost a month between the time order was placed and actually in my hand.. get the order. Nice! It’s the wrong part to install the filter. So now I gotta put my stock one back together . Time wasted . Thanks :) I hit them up .. they say I’ll look into it after providing proof of their mistake. ( pictures) 1 day goes by, they answer.. they ship me the right part. Cool. Intake installed after one month of waiting.. I contact them for some type of reinvestment for the time wasted to install it, did the job twice because of them. Yeah it’s fast and simple. But my time was wasted. Can’t get that back. They offer me a 9$ coupon. :) lol. These guys suck. Plus there products have gone down hill, the intake came with scratches on the heat shield and the plastic they use just looks so cheap. Honestly…. 0 stars if I could. Run!!!!