Andrei B.
They altered my sticker design...
My sticker design was altered without notice and stickers produced based on the altered design. While the quality of the materials and prints is exceptional, the stickers cannot be used in my project. The project is now significantly delayed while I'm trying to sort out the issue with their customer service. The customer service is reasonably responsive but I'm going to miss my deadline now. :-( UPDATE: They came back to me with the explanation why they altered my design: 1) "the reason they modified the outline is that the minimum for element in this product is 2mm and the line is less than that" First, there was no such requirement in their online design tool. Second, on their alteration there are 0.3 mm and 0.1mm lines, which printed just fine. 2) "for the color scheme they said they could match with PMS if it's provided but in this case, they matched the image submitted and due to variations in screens these are the colors they came up with" Again, there was no such option in the design tool. As I mentioned before. If they experienced a problem with my design, why they didn't contact me first?
Response from Stickers International (Custom Genie)Dec 11, 2024
We sincerely apologize for the frustration this situation has caused and for the delay it had on your project. While we’re glad to hear you found the material quality and print exceptional, but we apologize about the design alterations. Your feedback is invaluable, and we will be reviewing our design tools and processes to ensure clearer requirements and better communication moving forward. Thank you for bringing this to our attention, we would like to extend a refund for this order and our team will reach out shortly to resolve this for you.