SNewman
Give your customers confirmation
This was my first order with your company. I did not recieve an order confirmation, progress or updates on my order, and no further correspondence what so ever. I finally called after a week to inquire about the status of my order. I was told that it should be out of production and getting ready for shipping. I was placed in hold when I asked about a time frame. Then I was told that the order was never filled because there was no sticker paper available. When I asked why I wasn't notified, she explained that they were just given notice that day, and offered me a refund. I agreed to the refund, and was informed that I should recieve confirmation of my cancelation within an hour. It is now 29 hours later and I do not have an email confirmation nor do I have my funds returned. I will not be shopping with your company again. I understand that things happen out of your control, however you should always make sure to let your customers know when there will be a delay with their order.
Response from Stickers International (Custom Genie)Sep 22, 2025
Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience and lack of communication regarding your order. A member of our Customer Service team will be reaching out to you directly to review this in detail and ensure your refund confirmation and funds are processed without further delay. We are also reviewing our processes to make sure customers are promptly notified of any issues moving forward. We truly regret the frustration this has caused and appreciate your feedback as it helps us improve.