Naevera
God Tier customer service with good-natured people, server runs excellent.
Dean is the GOAT when it comes to handling concerns and issues. Every time my server ran into a problem (almost always self-inflicted due to mod conflicts), I was met with genuine concern over resolving the situation. Their staff was even willing to extend our trial period due to the issue, and expressed interest in finding a workaround to the problem that didn't involve removing the mod that was causing most of our problems, stating something along the lines of "we would feel bad if you had to remove a core part of your experience due to our hardware". I feel bad that I hesitated to try STEL out on account of their seemingly small presence on social media and word of mouth. They should be a bigger name in the industry they're targeting, and I foresee myself using them for some time.
Response from STEL Hosting LLCAug 24, 2024
Dear Naevera, We're very happy to hear your experience with us has been positive! Our support team will always try our best to make sure your problems are resolved without compromising on core gameplay. We have many exciting new plans for the future that will help us grow into a bigger name in the hosting industry while improving your services. Thank you for your review! Best regards, STEL Hosting Management