Sapphire ResortsReviews of staysapphire.com

I am writing this review to hopefully warn others to stay away from Sapphire Resorts! Doing business with Sapphire was a mistake. Please don’t fall for it! I made this purchase with Sapphire Resorts over 10 years ago and have not once been able to use what they sold me. I have been in touch with Sapphire multiple times about these issues and have gotten absolutely nowhere with them. They continue to try to tell me how to use the timeshare when, at this point, after 10 years and not being able to use it, all I want is to be done with it and Sapphire completely. Along with being told the lie about the ease of using it, I was also told the maintenance fees would not increase that much over time, but they have. All of these lies and deceptions really show the true colors of Sapphire. Stay away and do not do business with this company.

Take our advice and stay away from Sapphire Resorts! This company is an absolute fraud and will scam you out of your money! We were told nothing but lies from the beginning of signing up. We were told we could rent and make a profit from this ownership, and we can’t. We were also told that our maintenance fees would not go up, which was a lie because they have. Why are we being forced to maintain ownership of something that has turned out to be a complete lie? We have tried repeatedly to come to a resolution by contacting Sapphire directly and have had zero success. We are done making payments to a company that does business this way. They have not provided us with the service they sold us and what was promised to us. Stay away and don’t fall for their scheme.

Let this be a warning to you: do NOT do business with Sapphire Resorts. This company is a complete and total scam! I have been misled and lied to by Sapphire. I was told everything was easy to book, and that I could book anywhere, anytime. That has not been the case at all! I have reached out to Sapphire to try to cancel my membership. One of the representatives there gave me hope that the company would take the timeshare back. Once I started asking specific questions on how to go about doing this, all communication from Sapphire abruptly stopped. I have been left with no answers or resolution. Stay as far away from Sapphire as possible!

We have been ignored by Member Services for over 5 month now since sending an email requesting to close our account. It's frustrating that they are quick to contact us for payment but completely ignore us when we reach out with a serious account issue.

Sapphire Resorts has been a horrible experience! My family and I have never been able to use this at all. What we thought would be easy to use turned out to be all lies. We were misinformed about the costs and limitations of the timeshare and felt nothing but pressure from the salespeople. Even after I said no, they continued to push. The destinations they offered to us were undesirable, and then once COVID hit, we couldn’t use it, but they still collected money from us. This entire thing feels like a fraud. Then they tried to get us to upgrade. Why would we upgrade something that we’ve never used? To make all of this even worse, my wife was diagnosed with cancer, which has made paying for this even more challenging. I have reached out to Sapphire directly, trying to cancel my membership, and I continue to get denied. Do not do business with Sapphire Resorts

I have paid for this membership in full, and I simply want to close the account. I sent an email to Member Services, but it has been completely ignored. We do not want to be perpetually burdened with fees, especially considering this membership is absolutely not worth the high cost. Regards, Bob and Bernadette Sullivent

We have paid our loan balance to Sapphire Resorts in full, and they still insist that we are bound by contract to a lifetime of membership fees. We have requested multiple times to cancel our membership–their solution to this was “pay us another $2,000, and we’ll let you leave.” That’s a scam fee. They want to extort us to leave their membership. They constantly pester us with requests that we pay their membership fees, but we don’t plan on paying them anytime soon. When you have a membership to a club, usually the membership closes after you cease payments. Sapphire seems to have a different view of this: they think everyone should be a member for LIFE. We don’t plan on ever using our timeshare, but even if we wanted to, it’s convoluted and difficult to use. They need to do the right thing and cancel our membership.

We were unfortunately misled and trapped by misrepresentation into signing a contract with them, which was a significant error. Their customer service is truly appalling, making it impossible to resolve issues and leaving us feeling entirely ignored.