Sapphire ResortsReviews of staysapphire.com

Do Not Sign Anything! We have reached our breaking point. This entire experience has been awful. They conveniently "forgot" to mention the endless fees and the fact that we have to pay even more just to keep the points we already bought. The staff is unresponsive and condescending, making it clear that once they have your signature, you no longer matter. We are mentally and financially exhausted and fed up with a service we haven’t been able to use even once. This isn't a business, it's a scam.

Thank you Trustpilot! I have to say Sapphire had a great presentation and I didn’t feel pressured to buy. Everything they presented sounded fantastic and a real opportunity to enjoy vacations not just for me but for my entire family. When the wife and I left we had lunch. I got home and decided to see what Sapphire locations were available. Lucky for me the first thing I read were these reviews. My heart sank past my nether regions. I was in a panic and looked up my contract and found a cancellation page! It stated we had 5 calendar days to submit a cancellation form in person or my certified mail with proof of delivery. We decided to do both. We rushed to the post office and mailed off the form and followed up two days later with an in person visit. We got our cancellation form stamped! Thank you all for the reviews. If not for my curiosity and this website I’d be stuck!

Avoid This Scam! My wife and I were suckered into signing up for what turned out to be a total scam. The salesperson grossly misled us regarding how the membership actually works; the reality is nothing like what we were promised during the pitch. It's a worthless "product". We have been fighting to close our account, but Sapphire just gives us the runaround. We are tired of this company and its awful service. Stay far away, it's nothing but a headache.

I would advise everyone to stay away from Sapphire Resorts! This timeshare company promises nothing but lies and then forces you to purchase! They made everything sound good, but everything was a lie. I have never even used this, but I am continually pressured to upgrade. I was told that the cost would be only $20 to upgrade, but I was charged $2,000! They know how to make everything sound good and then force you to purchase, but it is all lies! Do not fall for it! If I could give negative stars. I would!

I have felt nothing but lied to by Sapphire Resorts. They presented to me something that has not at all been reality. Nothing was disclosed to me accurately. Their sales representatives were persistent and not at all transparent about the terms of agreement, the cost, and the future obligations. I have been billed multiple times for the maintenance fees when I was told those were annual. This has presented a significant amount of stress due to the unexpected charges and higher-than-promised maintenance fees. I was led to believe that I was purchasing an investment and that I could rent it out to cover the expenses. That is not at all true. I have never even used this to vacation, and I just want to be let out of this timeshare lie that I was sold. Sapphire has been of zero help to me in coming to a resolution regarding this. Take it from me, DO NOT sign up for anything Sapphire tries to sell you! They are a scam!

I was initially shown a high-quality property during the presentation, but I quickly discovered that the actual inventory available through this company is significantly subpar, comparable to budget motels rather than premium resorts. It is misleading to showcase top-tier locations when the actual accessible properties do not meet those standards; in my experience, the quality I was looking for is only found through RCI. I am very disappointed in the disparity between the initial pitch and the reality of the accommodations provided.

I have tried to resolve my frustrations with Sapphire in good-faith discussions, but they are exhausting. From the very beginning, they misled me–all the way back to the initial presentation. I was told at least three separate times that the membership fees at the end of the year would be a static $499. I was told the timeshare would be easy to use and understand, and that if need be, it could be resold without issue. None of this was true. They fed me lie after lie to convince me to sign on the dotted line. After my initial purchase and rescission period expired, I received a service call at which time it was confirmed that the membership fee would continually increase. I immediately took exception to that; it was further explained to me that the package I had purchased was limited in points and how those points could be utilized. This added to my already frustration in trying to use the timeshare. I indicated a desire to sell and the service representative indicated that "in their experience, it would be much easier to sell my timeshare if I upgraded it." He misled me into thinking I could easily sell the timeshare, which gave me the peace of mind to upgrade, and that Sapphire would assist me in doing so. He preyed upon my reservations and my desire to exit the timeshare, and proceeded to up-sell me on the premise that the upgraded package would sell more quickly. This assertion was not fact, and was a disservice to me. The misinformation provided by Sapphire and its representatives is inconceivably unprofessional. I have requested that they cancel my contract for their lies on multiple occasions. They continue to assert that I’m to be a lifetime member of a club I want no part of. Sapphire Resorts is not just a timeshare–it appears to be a ring of elaborate scammers who will say and do anything they can to trick people into signing contracts for a product that has proven frustratingly difficult to utilize or book. I would like them to cancel my timeshare and refund their scam.

I am writing this to warn others about the predatory sales tactics I experienced with Sapphire Resorts. During the sales presentation, we were completely transparent about the fragile state our family was in, explaining that our 18-year-old daughter had been murdered only months prior. We made it clear we could not afford a timeshare. Instead of showing professional boundaries, the manager used our loss as a sales tool. He told us he had lost his own son to suicide to build a sense of sympathy, telling us he’d reduce the price so we wouldn't "miss out on making the most of the time with our children here on earth." Under this intense emotional pressure, we were given several pieces of false information. We were told we could access discounted hotel rates ($150 or less for $400 rooms) even during years we didn't have points. We later found out this was untrue unless we "upgraded." We were never told about a 60-day window for "full ownership" until months later, when it was too late. We were promised annual maintenance fees of $511. Instead, they withdrew $607.08 without warning. We were emotionally targeted during our most vulnerable moment. This was not just a "bad deal"; it was deliberate misinformation and emotional manipulation. We are currently fighting to be released from this contract that was signed under false pretenses. Do everything you can to avoid this company at all costs!