Erica T.
Laziest people and a scam
I have not heard from these people in over 6 months. They are impossible to get ahold of and when I could in the past they simply told us they would not help. It should not be this hard to get someone to answer an email. We’ve never used the timeshare and couldn’t use the free trips because they made it so difficult. They also are not free! There are nonrefundable deposits and extra reservation fees. The trips would cost an extra $600 and there were specific airports we would have to use that would still involve a 14 hour drive to get there. They lied and said 5,000 points would be enough for our family of five to go anywhere at any time. It barely gets us two days. Our points also can only be booked 30 days out, which they never explained, and that makes it impossible to get work off, book flights, etc. I’ve called and tried to reason with them about this twice. I got different answers both times and ultimately told “that’s impossible”. The more information I get from them the more I know they lied to us. Now that I’m trying to cancel this because of their dishonesty, it’s even harder to get answers or hear back. It’s been months and we’ve paid them thousands of dollars to be able to vacation on a yearly basis. We want our timeshare canceled because it obviously do not work the way they say it does and they do not do anything about it.