Sapphire ResortsReviews of staysapphire.com

If you’re considering getting involved with this timeshare company, don’t. Our experience has been nothing but a nightmare since the beginning. They’ve added late fees to our account that we absolutely did not earn, requiring constant follow-ups and arguments to address the inaccuracies. It’s exhausting. On top of that, using the membership has been an uphill battle. The process is overly complicated, and most of the time, we can’t even book what we want or need. It feels like a complete waste of time and money. To make matters worse, they absolutely refuse to let us out of the contract, no matter how many issues we’ve had or how little value we’re getting from this. It’s incredibly frustrating being stuck in something that you were sold as a “great opportunity” but has turned out to be nothing but trouble. Save yourself the hassle and financial loss. Avoid this company at all costs.

From the start, this timeshare has been riddled with false claims and hidden costs. We were never informed that the yearly dues could change and that these fees wouldn’t apply to our overall lease, all while we were already making monthly payments. Additionally, we were promised a trip to Hawaii with the purchase of our timeshare. Even though we completed all the necessary requirements, we were told that our paperwork had been lost. Consequently, we never received the trip. The financial losses stemming from this timeshare are staggering. Not only have we wasted thousands of dollars on something that doesn’t deliver as promised, but we also discovered that even using the timeshare requires additional payments. We’ve never been able to use it. Worse yet, we were told we could sell our unused weeks to make money. When we attempted to do this, we had to pay over $3,000 just to start the process. After paying, we received no updates, couldn’t get anyone on the phone, and were constantly given the runaround. It took involving our bank to finally recover the money, which was an unnecessary and exhausting ordeal. It’s not worth it.

I can’t say enough bad against this company. This mornings sales event was more than high pressure. They name called and shamed you into buying. We walked out on them. Senona Pines Resort I’m sorry we stayed here.

Sapphire timeshare is by far the worst decision I have ever made. It's sad when your own kind stabs you in the back for the almighty dollar. My recommendation is DO NOT BUY ANY TIMESHARE FOR SAPPHIRE. This is what the Bible speaks about the love of money is the root of all kinds of evil. Evil comes in all color shape and sizes. I learned a hard lesson. Please take heed do not be fooled by their smiles and lies. runnnnnnnnnnnn!!!!

The payments grow and grow and grow, but the service stays the same. I regret ever signing anything from Sapphire. They are refusing to let us leave.

The Customer Service seems to lack the care and flexibility people need. Paying more than what the resorts deliver is disappointing, and I regret doing business with them. So frustrated.

I dodged a bullet by reading these reviews. I almost signed up for it last weekend in Destin, FL. The sales guy was great and did his job well, however, his associate was aggressive and appeared agitated that I wouldn't sign. That in itself was a red flag. Thank you all for your reviews. You saved me a lot!

Beware everyone. Doing business with this company was a total disappointment. We had it for over a year and all we did was pay pay pay. Oh! and that free trip noone ever called me to schedule or received mail nothing. You will have a very hard time using your points, and honestly its nothing like the presentation. You will be tricked and hassled and we failed for it. Long story short. We had no option but to stop paying. Yes, it went to collections and don't care. We are so relived and stress free now.