Sapphire ResortsReviews of staysapphire.com

Our experience with Sapphire Resorts has been nothing short of nightmarish. We’ve actually paid our mortgage IN FULL to the company, and they still won’t let us cancel our account. They want us to pay yearly membership fees for something that we can’t ever seem to use. We’ve contacted them over and over, asking to cancel memberships, but they just keep saying “it’s a lifetime contract!” “There’s nothing you can do about it!” It’s disgusting, bad-faith business dealing, and we won’t stand for it any longer. Don’t do business with Sapphire Resorts unless you’re looking to get scammed for life.

If I could give them a zero I would. Complete scam artists and untrustworthy people! My husband was in the military when they approached us. They wouldn’t let us discuss anything alone to make a decision. One of their representatives told me to just purchase through Expedia because it’s cheaper. Don’t go to their presentations!!!

This company is the worse. 1 star is even too good for them. They talk you into signing up with all these deals and as soon as you sign up all they want is money from you. After I signed up I got a call a year later talking about points and asking if I wanted to get more points without being told I would have to pay more. I was never told about yearly maintenance fees at the start so every year you are locked into paying a fee that can actually take you on a vacation. The list goes on and I can keep typing but im sure others have the same thing to say. After paying about 14 grand canadian for this timeshare I still have to pay 1200 canadian a year for the maintenance. I try to get out and I was told I need to pay 3 grand canadian. They are horrible and I would not recommend anyone getting into this. Keep your money for yourself.

Truly disappointed with Sapphire Resort membership, I wish we would have cancelled when given the chance. Their customer services people are full of lies, they just tell you what you want to hear. Thought them being partnered with RCI so we could visit different resorts was great, I didn't think to book our stays we would have to pay more than what it would cost to book on a regular booking website like Expedia. What is the use of paying for points, then to pay to use them. I would not recommend anyone to use them.

I can’t recommend signing anything with this company. Their customer service is incredibly difficult to deal with, and they make it nearly impossible to exit the agreement.

I have had a very poor experience with Sapphire. They tricked me and my wife and told us lies to get us to buy their "timeshare....or whatever you want to call it". They promised free vacations that we could never book. They take your money and never look back. If you are considering their product, I strongly warn you ahead of time. These people are running a devious scam on unsuspecting vacationers. For those that can't afford to pay cash for the timeshare, they get you to "finance" it (about 10k) so you are then locked in. Also, there is annual fee of over $700 a year that you pay for the 45-50 years that you are obligated to pay. Don't do it.

After clearly explaining my situation and explicitly stating that I no longer wanted the membership, I was met with a complete lack of support from the company. Their response was unhelpful and did little to resolve the issue, leaving me feeling frustrated and unheard. My overall experience has been deeply disappointing, and I now regret ever getting involved with them.

Our experience with Sapphire Resorts has been nothing but disappointing. From the start, we were not given enough information to effectively use the program. Booking vacations was complicated, with limited options and unclear rules about forfeiting points. It took months to figure out how to access the RCI website, and even then, we were hit with additional fees and pressured into upgrading our membership, losing promised benefits in the process. Resort amenities weren’t included, and we discovered we could book the same resorts online for less, with all amenities included. For example, an all-inclusive resort in Mexico costs $3500 through Sapphire but only $1500 on a hotel website. Adding monthly payments and fees, it’s clear this program is overpriced and overly complicated. We feel misled by Sapphire Resorts and hope they address the lack of transparency and hidden costs. We no longer want to do business with them, and they refuse to allow us a way out.