Sapphire ResortsReviews of staysapphire.com

​I am deeply disappointed with my experience thus far. Since joining a week ago, I have encountered a series of misrepresentations and administrative failures that raise serious concerns about this company’s integrity. ​Invalid Incentives: Upon arrival, I discovered that the show passes and gambling coupons provided by the recruiting team were expired. I was forced to pay out-of-pocket for rewards that were promised as part of the enrollment. ​Withheld Documentation: Despite assurances that my signed contracts were in my packet and would be emailed once "the system was back up," I have yet to receive any documentation. ​Billing Discrepancies: An unauthorized amount, exceeding what was agreed upon and signed for, was withdrawn from my account. ​Lack of Communication: I have made numerous attempts to resolve these issues via phone and email. My emails remain unanswered, and phone calls either go unpicked or result in being transferred to the "wrong department" with no resolution. ​Furthermore, there is conflicting information regarding the rescission period. While I was told 30 days, Nevada law suggests a much shorter window. The company’s refusal to provide a physical address for certified mail makes it nearly impossible to exercise my legal right to cancel. I strongly advise potential clients to exercise extreme caution. I wish I would have taken the time to read reviews prior to my joining. I hope this saves others!

Lies, deceit, failing promises is what you're in for the moment you go to one of their presentations offering a vacation package. Please if you value your sanity and a lot of waisted hours of your life and your good credit I encourage you to please stay clear! You WILL thank me later

Worst Christmas vacation ever!!! I stayed at Sedona Pines Resort December 21st to 26th 2025 through a promotional package that required a sales presentation. The presentation was described as a short “vacation club” overview but lasted nearly 2.5 hours and involved extreme pressure to sign and pay NOW! Despite being told it wasn’t a timeshare, it clearly was with high upfront costs approximately $13,000 to start and $750 annual fees the increase every year, more $$ if you decide to go international using RCI partner and to top it off very limited availability, something many reviews online also mention. The units had ongoing maintenance issues: broken light switches, non-working appliances, and a toilet that clogged repeatedly during a three-night stay, requiring plunging and maintenance calls. Basic quality control was clearly lacking. This resort is very old and outdated, will not recommend for kids or young couple. Every this is over 15 minutes drives away in the town. During my stay, my rental car broke down at the resort, a serious issue given how remote and dark the location is. Despite keeping staff informed, I was denied a short extension, told the resort was “fully booked,” locked out, and later discovered rooms were available online. While waiting outside for hours, I also observed an older Spanish-speaking housekeeping employee struggling alone with heavy cleaning supplies while other staff rode around in golf carts without helping. Combined with the way I was treated after declining the sales offer, this raised serious concerns about unfair and unequal treatment. This was a deeply disappointing and unsettling experience, especially during Christmas holidays. I will definitely not recommend Sapphire Pines Resorts because it is old and outdated the pictures online are deceiving. The chips in the old beat up vending machine was expired. Be aware that this resort is in a remote, dark, and isolated desert location outside the city. You can tell they do give a FU$k about their guest because Ashley at the front said go ahead make your complaint as if she knew the results already. Do not waste your time. Listen to what people are saying its true.

We are writing this review to warn others about the problems we've had with the timeshare we were pressured into purchasing. From the moment we signed up, we felt misled about the terms and the commitment, and the entire process has caused several issues. When we tried to address our concerns, we were met with a complete lack of accountability and shocking rudeness from company representatives. First, when we spoke with Richard Hoffman, he was unhelpful and dismissive, making us feel as though we were at fault for a situation the company's high-pressure tactics created. This disregard for our concerns left us feeling cheated. The situation only worsened when we contacted a representative named Sunny. Sunny was incredibly rude and completely dismissive of our concerns, making us feel like he was actually laughing in our face. The level of disrespect and lack of care we have received is unacceptable. Our voices have been ignored by this company, but we will not stop fighting for a fair resolution. This type of predatory business with this timeshare must stop. If you are considering a timeshare, we urge you to think twice, carefully research the company and its practices, and do not let yourself be pressured into a situation like ours. **********************************

This company is a scam!!!! You can’t even book any rooms. Don’t be tricked.

This has become an incredibly frustrating and unnecessarily difficult situation. Despite our repeated attempts to communicate, the entity holding the contract remains unyielding. We have reached out multiple times, providing comprehensive explanations and pressing reasons that make our release from the contract necessary. These are significant, non-trivial factors, but each communication has been met with a refusal to genuinely consider our request, creating a perpetual sense of being ignored and dismissed. The lack of flexibility and willingness to engage in a constructive dialogue is deeply disappointing. We feel trapped and profoundly regret entering into this agreement. Knowing this level of difficulty now, we wholeheartedly wish we had never signed the contract. This whole experience has become a considerable, ongoing burden.

Lies Lies Lies! Paying $1500 a year on top of the maintenance. This place is a scam. Tricked me with Lies and now im trying to get out. Cant even book when I want. Only can roll over points once. They told me yearly with points. I find out it's every other. Cant use cash to book when you on black out year. My main purpose was to use cash at a discounted rate. How'd I get out of this crap!

Complete scam, points allocated aren't enough to make our money worth it every year. Just pay for the vacation out of pocket, it's cheaper