Sapphire ResortsReviews of staysapphire.com

We called Sapphire today, to pay our annual very expensive maintenance fee for our Geo time share. Since 2002, we have used the plan twice, mainly because of lack of resort availability when we looked into booking locations through RCI. We asked if they could refresh our banked credits with an additional week of credits due to many years of non use. Of course the answer was no. We asked for access to the RCI resort directory. They sent us a link. It didn't work. It is so frustrating to be tied to a plan with such expensive maintenance costs that is so unflexible. They did advise if we wanted out of our contract, by paying them $2000, we would be free and clear. Maybe they should consider paying us, so they can have someone else take over a plan that is very lucrative for them with outrageously high maintenance fees.

We were told lies, on top of lies. Sadly we didn’t discover it until it was too late. Promised 4 vacations out the country and other stuff . We bought in nothing but a nightmare of nothing but empty promises. I’m buying a home in a few months, and will default on this mess. I pay my bills and I hate I got into this but I refuse to give away thousands to people already getting rich off a system they trapping people into

I am absolutely outraged by my contact with Member Services. We paid off this membership in full a long time ago, and we neither need nor want it anymore. We made it perfectly clear to them that our financial and personal circumstances have drastically changed. However, they insist the only option is to sell or transfer it to someone else. No one wants this! It's clear that their sole focus is squeezing out yearly fees and keeping people trapped. This company's shady business practices desperately need to be investigated. We simply want to terminate our membership. Why is ending this membership so incredibly difficult?!

The company's representatives were dismissive and unhelpful, offering no constructive path to resolution. Despite my cooperative and transparent approach, the company did not acknowledge my situation or propose a viable solution. It was consistently apparent that my concerns were not taken seriously, and no effort was made to understand the basis of my request.

Horrible company. It is a scam from the start.

The profound regret of ever enrolling, especially given the continuous cycle of exorbitant annual fees and consistently disappointing resort experiences, has only deepened. This service offers negligible value and feels like a blatant waste of money. Our attempts to reach Sapphire, through calls and emails, have been completely ignored, a silence that speaks volumes about their lack of commitment.

Sapphire Resorts is nothing short of the biggest scam on the planet. Let’s run down a list of some of the lies that they sold us before we signed on the dotted line: They told us this would be easy to use, and we could go two weeks out of the year. Immediately after we joined, they made us wait 6 months before being activated. Since then, it has been nearly impossible to book anything. They never explained their points system to us. Apparently, we were getting 33,000 points every three years. That sounds like a lot, right? It barely gets us down the runway. Those points are only good every three years. We were stuck in the meeting for over two and a half hours. They said it would be quick, but kept finding ways to “lower the price on this once in a lifetime deal! Today only!” They promised us free trips as a reward for doing the presentation: turns out, you have to pay for a nice chunk of that trip! They additionally sold us on the fact that it was a financial investment–that we could rent it to family and friends, that we could pass it down to our estate as a legacy! We have never been able to rent the timeshare. That’s just the tip of the iceberg. Every complaint you read about Sapphire is 100% TRUE. It’s a horrible, bad-faith business, and we’ve been trying to cancel our contract for years now. Don’t pay them a dime, they are NOT a respectable company.

My decision to purchase the timeshare upgrade was based on the false premise that it would provide full ownership and the unrestricted ability to sell the property. Upon realizing these representations were misleading, I immediately sought to cancel the timeshare and requested a full refund of all payments made. This request was rejected without a proper explanation, indicating that retaining my money is a greater priority than honoring my wish to terminate the service.