Sapphire ResortsReviews of staysapphire.com

Sapphire Resorts SCAM! We have paid our loan balance with Sapphire Resorts off entirely, despite their lies. They try to sell it under anything but the name “timeshare,” but don’t be fooled–it absolutely is a timeshare. We’re on a fixed income, and they still insist that we pay their increasing membership fees year after year, because we’re “lifetime members.” When you stop paying for a membership, you are typically no longer a member of whatever club you are paying for. With Netflix, you lose your subscription. With Sapphire, you receive spam messages and pathetic, desperate grabs for money. They don’t seem to understand that we no longer want to be a part of their little club and are insistent that we continue paying those fees. We are insistent that our membership should be close and cancelled. Do not do business with Sapphire–they are a complete SCAM. Wayne & Barb

I paid for the whole membership, but I can't actually cancel it. Their rules say I can only sell it or give it away, and honestly, nobody wants it! The annual fees are getting ridiculous. They cost more than a normal vacation now, and that's before dealing with all their restrictions.

I attended this presentation because I was genuinely interested and had seriously considered signing up. However, I do not make financial or contractual decisions under pressure. I prefer to research independently and make informed choices. I remained for the entire presentation and was respectful throughout. It was concerning when it was stated that the door was locked, which immediately created an uncomfortable atmosphere. When the presentation concluded, I clearly and politely stated multiple times that I would not be signing up that day. I am currently several states away from home and was not in a position to commit to anything. Despite my clear and repeated refusal, three separate representatives continued to pressure me. The final representative, Oscar, spent approximately 30 minutes attempting to push me into signing. He repeatedly interrupted me, would not allow me to complete a sentence, and ignored my repeated “no.” His behavior was not persuasive — it was aggressive and dismissive. When I firmly declined yet again, his demeanor shifted noticeably and became hostile. Another gentleman, who had previously been extremely courteous, also changed his tone. As I walked away, I was berated. This was not a professional sales environment. It was high-pressure, intimidating, and inappropriate. No prospective customer should be made to feel cornered, talked over, or verbally confronted for declining a service. If this is the standard approach to gaining clients, it raises serious concerns about the organization’s overall practices. I left feeling uncomfortable, disrespected, and deeply disappointed.

Despite having paid the full membership fee, my request to Member Services to cancel my membership has been ignored. I have now emailed them twice with no response.

The experience has been terrible, particularly because we paid the full amount upfront. Member Services was extremely unhelpful, and the company has been completely uncooperative. They exhibit a clear lack of concern, especially considering the minimal value we've received for the significant amount of money they have taken.

Sapphire is an extremely unethical company. Despite paying our ownership in full, we are now expected to pay annual maintenance fees indefinitely, even though we will never use the service. They absolutely refuse to cooperate with us and allow us to close this account.We strongly advise everyone to avoid this company.

We have fully satisfied our loan obligation, and our membership balance/loan is paid in full. Despite their claims of ease-of-use and investment value, this is far from the truth. Even though we paid the full amount for something that yielded no return, the company is now demanding a $2000 fee to close the account. This demonstrates a complete lack of concern for their customers. They are merely people who pretend to be ethical while trying to persuade you of the product's value or push an upsell. Potential customers should definitely stay away! They are unwilling to waive the $2000 termination fee, even for a loyal customer who wishes to sever ties.

Despite fully paying off our membership, the company is refusing to allow us to terminate it. We no longer use the membership, yet they continue to insist on billing us for annual maintenance fees. This entire situation has proven to be a huge mistake