Sapphire ResortsReviews of staysapphire.com

My experience with Sapphire Resorts has been nothing but awful! I was lied to and pressured from the very beginning of this process. I was told there were no maintenance fees, and the only fee would be for the mortgage. That was a lie. The maintenance fees continue to increase, which is causing nothing but problems. There is never anything available to use for vacations. I have contacted Sapphire directly about exiting this membership, and I am either ignored or met with suggestions that will not help me reach the resolution of closing my membership. Take this as your warning to stay away and to not do business with Sapphire Resorts.

A scam, AVOID AT ALL COSTS! I am disgusted by the lack of integrity from this company. If I could give them 0 stars, I would!! When we signed up, we were fed a list of "benefits" and "guarantees" that turned out to be nothing more than a sales tactic. They didn’t tell us the total amount financed, what our monthly payments would actually be, or how the points system even worked. Not a single promise made to us has been fulfilled, and there are zero options to exit this contract; it is a total waste of money that we cannot use member services gives no solutions, just excuses.

Having a timeshare with Sapphire Resorts has been a terrible experience for us! We were victims of a high pressure sale presentation that was an absolute scam. We were basically held hostage until we agreed to move forward with the purchase. There have been nothing but fees on top of fees, which is adding lots of financial stress. We have been trying to come to some type of agreement with Sapphire for years to help us to get out of this, and they refuse to help us. All they ever offer is for us to pay $2,000 to them, or to pay it off and then sell it to someone else. We don’t think either of those are reasonable options. We have continued to make payments in hopes they would work with us to get out of this, and they continue to refuse. We feel extremely misled by Sapphire, and we caution anyone interested in associating with them not to do so.

I am so fed up with this company. I have been trying to get out of my timeshare for a couple of years now, with no real results or solutions. Now, whenever I reach out to Member Services, I am told that “due to the high volume of member requests, we are unable to respond to further demands for cancellation.” It is extremely frustrating that they will not respond to my requests, and clearly, they are getting a lot of other requests, considering they are saying they will no longer be able to respond to us. This entire thing has been a nightmare. We can never book anything! Take it from me, do not fall for this scam!

I was promised much better availability than what I've experienced, and the increase in fees is unacceptable. I have fully paid off my account and wish to close it, but the company is refusing my request. Member Services won't respond to our attempts to contact them, insisting on proof of a medical or financial hardship to cancel a membership that is already paid in full.

We’re writing to expose Sapphire Resorts for their shady business practices. We have yet to be able to use their supposed “vacation club,” even once, because it is purposefully designed to be complicated and impossible. When we were sold on this, we were informed once the loan was paid in full, we’d owe nothing–come to find out, we have yearly “membership dues” just for being in the timeshare! On top of that, they increase year after year. We asked that we cancel our timeshare and membership, but Sapphire maintains a position of “you signed a lifetime contract,” which is absurd. We signed a contract for a product we thought we would be able to use. It was blatantly and wholly misrepresented to us, and they need to cancel our contract and refund us entirely. It’s absolutely ridiculous.

HELP HELP Has anyone tried to leave them or not pay for their stupid loan? Never used the service! Looks like need to get an attorney for this? What happens if you don’t pay the loan? Yes its hitting my credit now? But for how long??? Those ppl don’t even help you! I’ll be paying my them a visit to Sedona! On top of the we have maintained fees like WTF???

My husband and I fell victim to deceptive sales tactics from this timeshare company during a vulnerable time in our lives. Despite making it clear that our financial situation was uncertain due to my husband’s illness, we were pressured into buying with promises of easy access to local properties in California. That promise turned out to be an outright lie, as availability was nearly nonexistent. The heartbreak didn’t stop there. They tricked me into an expensive $6,000 upgrade, claiming it would solve the issues and include a promised vacation, which never materialized. Instead, I was hit with even more restrictions and skyrocketing maintenance fees that were never disclosed initially. The emotional and financial toll this has taken is devastating. With my husband’s declining health, the timeshare has only added stress and debt, offering none of the benefits we were promised. I feel utterly deceived and betrayed. We have tried to reach out to the timeshare to share this information and try to get help, but they refused to help. Please, if you’re considering a timeshare, think twice. This has been one of the worst decisions of our lives.