Star Van LinesReviews of starvanlinesmovers.com

Worst Experience ever - final price was 2x the initial quote, very slow service, additional charges not included in the original quote: elevator charge, charge for walking more than 75ft, insurance for delivery to the building (requirement very common in florida)... was ghosted by customer/sales agent when I called to question the total invoice.

Horror Story Service Alert! Our experience with Star Van Lines was a nightmare from beginning to end. We were initially quoted $3,845, and after providing all the necessary details—including square footage, a list of items, and the fact that we lived on the second floor—we were assured this price covered everything. However, when they arrived, the price suddenly shot up by $1,809, bringing our total to $5,654. They claimed they hadn’t been informed about the stairs and immediately added a stair fee, despite our clear communication. It only got worse. When it came time for delivery, they arrived in a semi-truck, even though our townhome complex is too narrow to accommodate it. This forced us into an unexpected $1,400 U-Haul rental and service fee to shuttle our items from the semi into a smaller truck and then into our home. Although they eventually attempted to “make peace” by reducing $500 from the U-Haul fee, the terrible seed had already been sown, and the overall experience was irreparably damaged. Poor Communication and Lack of Accountability Throughout this ordeal, communication and accountability from their team were non-existent. My husband and I were given false assurances about delivery timelines, leading us to make plans around these dates. When those dates were missed, we received no proactive updates or meaningful explanations. We understood that the “guaranteed delivery date” was not ordered, but that doesn’t excuse the lack of clear communication or the uncertainty their team created. As business owners ourselves, we know the importance of transparency, and this experience made it clear that Star Van Lines was more interested in closing the sale than delivering quality service. Despite everything, they even had the audacity to ask us not to write a negative review. This experience brought me to tears, as the final costs far exceeded any reasonable value. If you value honesty, accountability, and peace of mind, avoid Star Van Lines. We expected more in terms of customer care, and I hope they take steps to improve, but I would not recommend them to anyone.

I had multiple damaged items. The company is not working with me on claims. I've been told they just need to pay the claims vendor and then I can refile my claim. I have many damaged items. 2 wet mattresses, 5 crushed lamp shades, a broken lamp, a console table where to top was severely damaged, tv console damaged beyond repair with a matching end table where the water caused veneer separation, 2 nightstands with 2 broken off feet each. I had 22 line items on my claim. I paid for 2 tv moving boxes. I was told they would have styrofoam in them, instead I received 2 flat pieces of cardboard and they used my blankets to wrap the tv's. They refuse to refund that $150. I had less items loaded into the truck than were on my estimate yet they required me to pay an additional $1415 after the whole truck was loaded. Their overall business process lacks integrity.

This place is a complete scam. Do not use this company they give you the bait and switch. First they give you a quote, then they raise the quote when they get there. They promised my items would be delivered on a Sunday. It is now Thursday. I’ve made endless calls to try to get a hold of someone to see where my stuff is and no one answers. They finally answered my call and asked me to remove a bad review that I had left Warning people not to use this company. They also leave fake reviews from fake accounts. They are scammers do not use this company. The next call I make will be to the police. Do not give them any of your hard earned money.

They are not to be trusted wishing I would have known before my family gave them money being almost a month if not a month still haven't received our belongings kids are sleeping on the floor not answering their phone now after they already been paid I would never recommend anyone to this company at all please save your money they are scammers. Don't waste your time calling Justin he just as bad as the others or if not worse

If I could give a zero I would have. What a scam!!!!! They ask you to list the items that you want moved then they take it upon themselves to put a measurement on your items without even asking you to measure your things. They showed up and could only fit 5 things in our alotted space. What a joke and a waste of my money. They are all sweet & smooth talkers until the get you then they ignore you. Run!!!!!! Don’t use this company

STAR VAN LINES READ THE HORRFIC BBB REVIEWS ON THIS HORRIFIC MOVING COMPANY! THEY ARE THE WORST EVER! THEY SCAM YOU FOR MONEY, BREAK AND DESTROY YOUR STUFF AND CHARGE YOU! THEY ARE THE VERY WORST! DO NOT USE THEM UNLESS YOU WANT TO GET STRESSED, SCREWED AND RIPPED OFF!

UPSELLING! FRAUD!!! LIARS! I told the seller I had a 10x10 storage unit FILLED ! W a two bedroom . I even mentioned to him there’s so many stuff I can’t name every single item to he replied it’s ok give me what you can. He quoted me $1900 I told him unfortunately I can’t afford that. I’m a single mom of 3 w no financial help and just moved to a whole new state. He asked what my budget was I told him honestly 1500 I’m struggling over here. He then told me let me ask a manager to see if we can HELP you. He came saying we can DEFINITELY help you for $1500. Obviously I was excited because me and kids are in an FULLY EMPTY apartment. Anyways when the driver shows up an hour late. He tells me that they were never told the truth about what was in the storage n that if I wanted my 10x10 storage moved I need to pay them an extra 2k. Which I don’t have!!!!!! Super unprofessional!!!!!!!