Star Van LinesReviews of starvanlinesmovers.com

The experience with Star Van Lines was not only disappointing but it was unprofessional and caused me an adverse psychological condition. I was overcharged, underserved and so adversely affected by the whole experience that it cost me more than I believed they would recoup. After speaking to multiple employees, sharing photos of how my belonging arrived and a preliminary list of damages, I was invited to submit a complete list but chose to forego it because my faith in the company was erased and I felt it best to cut my losses. I never want to hear another word about Star Van Lines!!! They were the worst thing that happened to me in 2025.

Star Van Lines added much stress to our move. In the beginning the salesperson was good. Worked to change the estimate as we added and subtracted items. That is where the good stopped. Their communication is awful! The salesperson and customer service had no communication whatsoever. On pick up day, the salesperson had no idea that we were told of when the pickup day was. It went downhill after that. Our delivery day was supposed to be on August 16th. The company never called us to tell us when it would be. When I called customer service, she did get back to me, but the language barrier gave us incomplete information. We waited throughout the weekend for a call letting us know when it would deliver. Yesterday, I called the moving company that Star subcontracted. They got right back to me and told me they were on the way. If we did not put a tracker in with our stuff, we never would have known it was on the way and would have missed the delivery day (my daughter started a new job and couldn't take off. We were going to let the movers in and had a two-hour drive to get there). It is 24 hours later, actual moving guys (shout out to A&B) have come and gone, her stuff is unpacked, and we still have not heard from Star that it is on the way. I do not know how other Star locations are, but I would stay away from the one in Massachusetts! Also an FYI, I am an actual customer. Owner called me today to try and strongarm me into a two or three star rating.

They lied about everything, never showed up at all. Took my deposit money though!!! I had to find another company to move me. Still haven’t received my deposit back…FRAUDULENT!

ABSOLUTELY HORRIBLE. I waited almost five weeks. I was lied to every single day about my stuff being on its way. So many things were broken upon arrival and the 3rd party mover they contracted my stuff to wouldn’t assemble my things because he couldn’t get verification from the manager… who didn’t even live in this country. Such a gross and despicable company.

This company rescheduled my pick 3 times in three days and was still late - knowing my storage unit closed early. The. Left for “tape” at Walmart-give minute drive-and returned about an hour later. They then charged me to hold the furniture overnight. Over 3.5 hours late the next morning. Would only accept cash or a direct deposit to their movers. Almost every piece of my mother’s antique furniture was damaged due to their packaging and mishandling. Now, I cannot post a bad review on their website, nor can I get them to return a call or answer emails. Horrific experience …compounded by the fact that my mother had just died weeks before! Do NOT use this service. Legal ramifications to follow.

STAY AWAY FROM THIS COMPANY!! SKETCHY MIDDLE MAN BROKER!! Promised me a delivery date which passed without me being able to contact them. When I finally got into contact, they promised me a second date which then passed AGAIN. This happened one more time, missing 3 promised delivery dates in total over the course of 1.5 months. They are unable to tell me any information about the status of my belongings (location, update, estimated delivery) and it has been over 40 days since the first estimated delivery date. I AM SEEKING LEGAL ACTION AGAINST THEM.

My quoted time for arrival by movers was 11 am. 8 pm and numerous attempts to get in touch later the guy shows up and tells me he can’t move me because they quoted it wrong. Rude, unprofessional, and disrespectful. 9 moves with the military and I’ve NEVER had such a poor experience. I would not recommend them for any reason.

They showed up late on pickup and were over a week and a half late on delivery. On pickup the price went up $1000. Save yourself the hassle and go with a real moving company