Stoney H.
Star Furniture Store seemed to do some deceptive commerce acts
BLUF: The Star Furniture Store seemed to do some deceptive commerce acts that felt like they were doing a bait and switch on us. The details are below and I have pictures and text messages to back this up. On 24 Aug 2025: Star Furniture consultant (Maria P) informed us a price on a new bed frame was good for 2 weeks and that we had time to go purchase a new mattress, then when we knew the mattress delivery date we could order the bed frame to be delivered on the same day. This baited us to call back after we purchased the mattress. Sale Price: $2669 List Price: $3669 On 28 Aug 2025: We called back to purchase the bed from and were told (By consultant Angela) the was now $4787. That was $2116 more than we were quoted 4 days prior and told the price was good for 2 weeks. Sale Price: $4787 List Price: $6587 On 1 Sep 2025: We thought it was an error. So, we called back to talk with the original consultant (Maria P) a few days later. The original consultant remembers us and said she would try to get the price down but failed to do so. This seemed to be a deceptive practice in commerce. Telling us the price was good and then encouraging us to come back later to make the final purchase, and then jacking the price up. I left a very bad feeling that we were trying to be taken advantage of. So, we ended up going to a different furniture store to purchase the bed frame. This is sad because we liked a lot of items they had for sale and may have purchased more items at the location if they hadn't done the bait switch.