M S.
Misdiagnosis, an unnecessary upsell, and a quietly downgraded picture
Keeping this factual. My appliance purchase here (a Sub-Zero) went smoothly, so I came back for a home theater setup — a JVC projector and later a receiver. That's where it went wrong. The 50-ft HDMI cable they sold and installed couldn't carry a 4K HDR signal, which is the main thing I bought the system for. Instead of identifying the cable, I was told my receiver was to blame, so I replaced it — and the problem persisted. When it still failed, a technician reconfigured my Apple TV to output 1440p instead of true 4K, presented it to me as a working HDR setup without mentioning the downgrade, and left my other sources disabled. I ended up diagnosing it myself. I bought a certified replacement cable, swapped only the cable, and everything now works — genuine 4K HDR, with all sources functioning. The appliance department may be competent, but a misdiagnosis and a picture quietly downgraded and passed off as "working" cost me time, money, and trust. For a home theater install there are more capable options — and after this, I'd look elsewhere for appliances too.