Alexandre
COMMUNICATION WAS NOT THE BEST, BUT PRODUCTS ARE
I ordered on the 13th of august, I had the tracking but then nothing was getting updated on the tracking. After 1 week they explained me how the system works, basically the tracking doesn't get updated when you get sent it ; but only when the package arrives from china to my continent (europe). I doubted at the beginning but 4 days later, tracking had an update saying it reached Germany and that it would be delivered to me. From there, only 48 hours and package was at my door. I have sent their TR10 to labtest, came back with 99.97 purity, they even gave me compensation for the miscommunication, and it their communication clearly increased with the hire of the new employee alice, was very happy to deal with her!




