Cody D.
Do not shop here!
Purchased 540 dollars worth of plants in March. One red bud tree (199.99 plus tax, bare root) and 15 dappled willow bushes, (3 hedges, five plants each) for another 299.98 plus tax. I received 12 of the 15 willows. Of the 12 they sent, 4 were totally dead and never showed signs of life. The tree came dead as well, and the crispy dry roots didn’t take off at all after being properly planted. I’ve never been unsuccessful with bare root planting and know what I’m doing. They could not replace the missing and dead willows because they were sold out, so I asked for a refund and bought everything from Lowe’s. They agreed to refund me in full. (Lowe’s gave me 15 large dappled willow shrubs, already alive and massive in comparison, same price. What’s the value in their bare root even if it comes alive and well??. I replaced the 200 dollar red bud for 80 bucks, again for a larger living tree,) They promised me a full refund in April. They “accidentally” send a gift certificate for the willows, and it was 90 dollars short. I called again, they apologized and said it would take ten business days just to cancel the gift certificate and at that time they would reissue me a check for that portion of the refund. The 200 dollars from the tree refund was promised to my debit card immediately. I would receive a check for the refund that was mistakenly sent as a gift certificate but it would still be 90 dollars short and no one could tell me why. It was supposed to be in full. Many follow ups later, three transaction ID numbers later, I still have not received either refund. They say it’s due to their new operating system. Today is June 12th and I’ve been promised a refund since mid-April. I finally just called my bank, who immediately gave me the money back and is now going after springhill for what’s due. Terrible product, terrible value, terrible customer service. Despite having been around longer than Ford, I’m starting to think this place is an actual scam. Mind you, springhill is bare root and Lowe’s is fully living plants, The tree was bare root and dead for 200 from SH, I got the same one alive for 80 from Lowe’s. The willows were 19.99 a piece at Lowe’s and springhill, (300 total) but Lowe’s sent 15 living, already beautiful shrubs. Compared to the 8 living tiny little sticks Springhill sent (which also should have been 15.) In the end, I spent 540.00 and got NOTHING, and I’m glad I asked for emails regarding the refunds because I don’t think they ever truly meant to give one to me. Thank goodness for my bank, I wish I’d have known sooner they could help me out of this scam. Proceed with caution, but I’d say don’t proceed at all.