Parking.com C.
Could this have been worse?
I placed an order for three different plants on 8/14. Then I placed a further order on 10/4, at which point I discovered that the earlier order was on back-order—the first I had heard anything about that. Again silence, and some while later I looked up my account and found that the second order was also on back-order. By then it was really too late in the fall to successfully plant the particular plants in my orders. On Oct. 10 a phone representative told me I could cancel any order that was not yet shipped , and confirmed that neither of these orders was expected to ship before late November—out of the question for my zone. I therefore asked that both orders be cancelled. They promptly refunded the money for the earlier of the orders and promised a refund for the second within 2-3 business days, which did not happen. A week later the second order arrived—which the representative had assured me would not be sent until late November. No refund arrived for that order. I planted the plants, but we were already having deep-freeze nights and I have no expectations that they will survive as they need to be in the ground 4-6 weeks before the first hard freeze. All of this is unacceptable. If they put something on back-order, they should alert you. If they offer to send a refund, they should send it. And customer service needs to coordinate with the order fulfillment people. I am a repeat customer who rarely says "never," but I'll think twice before ordering anything again from Spring Hill.