Spring Hill NurseriesReviews of springhillnursery.com

I wish I had read these customer reviews before I placed an order. All plants arrived in damaged, or dead, condition. Buy from your local dealer -- you will save money and get healthier plants,

I ordered a Clematis plant from them. It arrived in horrible shape...totally dead. I called them for a replacement. I think it took about 4 weeks to be shipped to me. Next plant, while not totally dead, did not look good At All. When I called them, they told me to nonetheless plant it, and then give it an entire 8 weeks. After 8 weeks, 'Nothing'. The plant never revived. Not one leaf appeared. So I called them again and said I wanted a full refund. The rep on the line (and BTW I should say that there is clearly no 'Spring Hill Nursery'....god only knows where these plants come from and the reps all sounded like they were in India, if I recall...)....the rep on the line tried to offer me a 'Credit' with Spring Hill. Um, no. Why on earth would I want a 'credit' with such a company? I told her I wanted a refund to my credit card. She replied 'hold on....let me see what I can do.' To which, I'm thinking, 'oh, she better not Even try to tell me that I can only get a credit....do they have any idea who they are playing with?' ;-) So I wait. And then she comes back with 'OK, as a One-Time Exception...' and I'm thinking 'one-time exception'?? Please. If they hadn't given me a full refund, I would have immediately filed a report with the BBB and also told my bank that the original charge should be reversed. I use the line that 'goods and services I paid for were NOT provided'. When it comes to sleazy companies like this, especially when you either can't get a hold of anyone in customer service, and/or they don't want to give you your money back, I will do Whatever it takes, even if I have to sorta lie a bit. Anything to get the company's attention and action. I mean, companies leave us Little Choice, especially when so many companies now provide NO customer service...just endless FAQs or copy/paste BOT email responses, or 'chats' with BOTs, etc. We customers have more power than we realize. Don't let such companies push you around! ;--) If you paid for a product or a service, and you then have a problem with that product or service, and then when you try to contact the company to resolve the issue, you are getting no customer support from them, then that (IMHO) constitutes fraud. You did 'not receive the goods and/or services for which you paid'. Because part of purchasing a product or service includes your being satisfied...that you received what you thought you should, and based upon what you paid. Part of that includes Customer Service. If you don't get Customer Service, then you didn't get everything you paid for.

Spring Hill Nurseries is a RIPOFF! I placed an order this spring, on 03/14/22 for $55.55 and the main reason for my purchase was this item "CLEMATIS AMARANTHINE #77070” which was not shipped until July 6th, nearly four months later! Then, the item was shipped on 7/6 and was not delivered until 7/14, 8 days later! When I opened the box, I found a wilted plant and dead leaves in the bottom of the box. I hoped that the plant may come back to life, but a week later, it is still as dead as when it arrived. This whole order was a complete disaster. I received a dead stick. I sent a request to Spring hill to please send me a refund. Spring Hill responded by saying they do NOT offer refunds, even when the issue is a direct result of their negligence: “It is disappointing when the plant does not make it and I can understand that. Unfortunately, the item is not available for a replacement. Also, I am unable to issue a refund as per the company policy.” Do NOT do business with Spring Hill and their deceitful business practices. They will take your money, charge your credit card, then not deliver the ordered product, and will NOT refund your money. They are a RIPOFF!

1. Ordered 11 April,out of two items. 2. All appearances are they will not refund on the two items in a timely manner, if at all. 3. Made four calls in two months about the status of a refund. 4. I expect to receive when I order in the Spring, it will ship in the Spring. I received the completed order June 25th. In my extensive experiences with numerous businesses ,this Nursery is unprofessional. All indications point to a business that does not desire return customers. Based on what I've witnessed with businesses that take this kind of approach, they either go out of business or get bought out. Again, AVOID!

When my order arrived late and damaged I was issued a replacement certificate Why would I use it? It took two weeks to ship my order!

Ordered Iris and Day Lilies last spring to be shipped this fall. The Iris arrived dead. They had been out of the ground so long the leaves were brittle dry and the roots dry and broken. Contacted them, they sent replacement order in pretty much the same condition. The Day Lilies arrived so bad I had to "hunt" to figure out the tops from the bottoms. You will never see a refund for bad stock, you won't get shipping credits, or taxes. Credits only continue to force you to buy from them until you give up.

A really bad online nursery. Order arrives late and peace meal with most plants arriving dead. The alive ones are tiny, sickly and many arrive as tiny roots in a plastic bag. Tried their customer service and got nowhere. I would advise people to go to another established online nursery if you want healthy, large plants for the same amount of money. I wasted several hundred dollars with them. Never again

Received small sickly plants. Took months to receive my order and it was sent in piecemeal. The quality of plants is lacking compared to every other online nursery I have ordered from