Springboard CXCaring, empathetic, kind, and super knowledgable team members who feel in-house without the overhead! Canada and USA-based moms who bring incredible skills to the table, not just good email writing.
Springboard CX (springboardhq.com) has 108 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Denielle L.
I highly recommend Springboard's service. We experienced extremely fast growth and needed help with customer service. They are very dependable and very quick to train and work independently. They are an integral part of our business.
Matt
Customer service can be one of the most daunting, time consuming and most important facets of a successful e commerce brand, and having a strong CX team like Springboard to back your brand up is key. We have multiple e-commerce sites, platforms and social channels across the globe and we use Springboard for all of our CX needs. They're fast, thoughtful and able to handle a multitude of different brands and platforms all at once. Whether you have 1 brand or several like us, Springboard is the way to go for all of your customer facing communications!
Sean
Jonathan and his team have made my life so much easier. I couldn’t be any happier! A+++++
Austin C.
My experience with this company was second to none. I’d recommend springboard to anyone looking to upgrade CX in their business!
Alex E.
Cannot speak highly enough of Springboard. They have been incredibly helpful, responsive, and an overall great asset for us when it comes to all things CX. They really worked to get to know our business and the questions/needs/desires of our customers. We are so impressed with the value we have gotten and the professionalism from top to bottom.
David N.
Springboard does a great job of jumping right in, getting caught up to speed, and ultimately making their clients' lives much easier. They have great attention to detail, offer empathetic support to customers, and maintain great lines of communication. Definitely recommend!
Jess
Springboard is great! They've been very helpful in taking over our customer service department and are already improving our customer's experience with our brand.
Alessandra
Definitely recommend! The CEO and Customer service experts handle the tickets/issues as if it was their own business they were tending to. They're not just checking off a box, they care and provide feedback/patterns which in turn helps our company grow. The implementation is efficient, and they provide fast response time to tickets. Very much worth the service!
