Springboard CXReviews of springboardhq.com

My entire career has been in customer service; for one of the largest software firms and now for a family owned business. I’m embarrassed to admit that my expectations are VERY high, I’ve been continuously disappointed in the responses and/or lack of awareness in handling customer concerns within many companies We had tried hiring another firm in the past but was horrified at the results. I had resigned myself to the fact that my expectations are unrealistic and that basically “if you want it done right you have to do it yourself.” Enter Stephanie at Springboard! We needed help this past year and I anticipated a repeat of the past. I am astonished by her (& her teams) intuitive professionalism and friendly tone - exactly what we hoped and this time - delivered! We are so pleased and feel we found the jackpot - our customers are being taken care of perfectly and there’s no stress, worry, or need to monitor the responses. Thank you for treating our customers so well, and for the peace of mind your management affords us. Bravo! Thank you, Lisa & Jessica

I’ve worked with a few of similar services and I can say without a doubt that Springboard is by far the best. Thanks for everything you’ve done for us Nader and Johnny!

Great customer support team at Springboard, effective communicators and an overall pleasure to work with. Thank you to Jonathan and Nader for all of their hard work!

My business is so important to me and it was just as important to bring on a partner that understood how much it meant to me. Jonathan and his team care about my business as if it’s their own, and you can see it with the interactions they have with my customers. I’ve been with them for 1 year and I’m looking forward to continuing this relationship for a long time.

Jonathan and his team at Springboard are a truly exceptional outsourced customer service team. He jumped in at the last minute (ours, not his) to help out our business during a moment of crisis in the busiest time of the year (holidays!) and was present, professional, and super easy to work with. Springboard's rates are competitive with other outsourced CX and I would highly recommend them for ANY business. Five stars!

I've worked 2 great people at the company and they have both been responsive and completed all task in a very timely manner.

We recently started using springboard and I was impressed with how efficiently and quickly our rep Nader was able tot get up to speed. Our customers have been really happy with the service they are receiving. Additionally, its allowed our team to have the freedom to focus on other areas with the peace of mind knowing we are in good hands.

I had been rotating through freelance customer service agents for a little over a year when I came across Springboard and met Denise. Honestly, I am so glad I found them! Aside from the pricing structure making a lot of sense to me, the service has just been remarkable. I feel like Denise treats my customers as she would a friend, which is exactly what Mighty Gum is all about.