Sports Fans MerchandiseReviews of sportsfansmerchandise.com

Response from Sports Fans MerchandiseSep 30, 2024

Dear Valued Customer, We do apologize for an item not being available. We do not accept funds on items that are oversold, nor de we hold on to funds for items that are back-ordered with no restock date. We do appreciate the disappointment experienced in not having an item available, even though it was showing available at the time of purchase. Although the item oversold in a different marketplace before this order could be fulfilled, we will never keep your money hoping the item will return to stock eventually. If you would like to repurchase and have the order held until the item is back in stock, please reorder and indicate that on the comment section in the order. Sincerely, Sports Fans Merchandise

Response from Sports Fans MerchandiseSep 27, 2024

Hi Mike, We do apologize for any inconvenience experienced on this purchase. We too share your frustration, as do many multi-storefront businesses, in trying to keep error free inventory levels. Added to the difficulty are items shipped directly from the manufacturer as our 'shipping and returns' page states on the items purchased. We are subject to human error from their processes, as well as our own struggles. We apologize for refunding your order. We still pay transaction fees on refunds, so it is definitely not an option we prefer. Although some stores may hold on to your funds in an attempt to not lose the sale, we believe promptly refunding and admitting our error builds better trust in the long run. If you would like to repurchase these items to hold until they return to stock, please email us through the website and we will make sure your order ships as soon as it is available. We do thank you again for the opportunity to serve your Sports Fans Merchandise needs, and hope we will be allowed to try to do better in the future! Sincerely, Ramon Blair Owner / Operator