Splashe BrandsReviews of splashe.com

Still don't have what I ordered

The products that I received are not the real products from Jane carter. Their looks like water has been added because the spray is clear and it should not be clear. It also has a different smell. I spent over $60. I am very upset and feel like I’ve been robbed.

Wouldn't order from them again.

This is my first time ordering a Splashe Brand item. I have been closely tracking my order and have yet to receive it. First it keeps changing and delaying the time of arrival then it changes the date and has me check back for an update the following day. I an very disappointed with the amount of time it has taken to receive my order as it was meant for a gift for my granddaughter. This has not been a pleasant experience for a first time customer.

Ordered the bath bombs on Feb. 1. They got to the delivery point for label issue on Feb 4 and have been there for eight days. I wrote the company help line to ask why it package hadn’t moved and they simply repeated the “your package is on the way” email. Had hoped to receive for Valentine’s Day and that isn’t to be so I can’t comment on the product only the service.

I ordered a Hello Cup from them which is a menstrual cup. These come in a white bag. However, mine came with a slight stain and the rubber from the cup did not look new leading me to believe that it is not a new cup. This is disgraceful as menstrual cups need to be hygienic for many reasons! I tried solving the issue by sending them a message on their live chat as I always try avoiding writing bad reviews. A representative entered the chat room and then promptly left without acknowledging the issue or messages. I also tried calling their customer service line and no one answered. Overall, a bad experience and a waste of money. I will not be using a dirty menstrual cup.

Been about two weeks and have not received item. Did get a email today and said it would be another 5 days.🙁

I ordered Ethique products to go plastic free, and I love them. However, my shipment (from Pharmapacks) was in a huge box with excessive layers of plastic bubble wrap, cancelling the whole thing. I wrote to Splashe about this, their support said they don’t have a good alternative. Hmm, I get plenty of packages without plastic bubble wrap. So sad. I will be looking for alternate suppliers who are more conscientious of shipping materials.