Paul B.
Terrible Customer Service!
I finally received some sort of reply from Splame through Trustpilot, not even from them directly: Dear Paul, We are so sorry that you did not receive your game code instantly after you made your purchase! This website is a whole new website and therefore we've had some problems with the integration to our supplier, that automatically sends the game codes to customers! This integration have been fixed now, so we can only say we are very sorry about this! :-) We wish you a nice day! Best regards Emil, Splame.com I'm so happy your website is fixed (sarcasm). I still have not received any type of official reply from Splame, no refund, no game code. Am I just supposed to be happy that their new website works now and walk away without receiving something I have already paid for? Terrible customer service. DO NOT BUY FROM THEM!!!!
Response from SplaMeMar 25, 2025
Dear Paul, We sincerely apologize for the confusion and frustration you've experienced, though we believe your feedback may have been directed at a different company. Our business at Splame.com is entirely separate from the one you’ve mentioned, and we operate with a completely different service model. We’ve recently launched our website and have no connection to past transactions or customer support issues you’ve described. We understand how frustrating it must be to not receive a product after payment, and we deeply regret any confusion caused by the previous company’s service. However, we’d like to assure you that Splame.com is committed to excellent customer service and we would be happy to assist you with any inquiries or issues related to our services. Please feel free to reach out directly to us through our official channels, and we will ensure to address your concerns promptly. Thank you for your understanding, Max SplaMe Customer Support Team