SpiderhoodieReviews of spiderhoodie.org

Response from SpiderhoodieMar 6, 2026

Hello Micayla, We’re truly sorry to hear about your experience and completely understand how frustrating it is when a package is reported as stolen. Situations like this are extremely disappointing, and we sincerely regret the inconvenience this has caused you. According to our records, your original order was successfully shipped and delivered by the carrier. Once we were informed that the package may have been stolen after delivery, our team worked to review the case and assist as best as possible. Please understand that once a package is marked as delivered by the carrier, it is unfortunately outside of our direct control. However, we always aim to support our customers in resolving situations like this whenever possible. If you have not yet received the replacement or still need assistance, we kindly ask you to contact our support team with your order number, so we can review your case again and see how we can help move this forward. We value every customer and would truly appreciate the opportunity to resolve this matter for you.

Response from SpiderhoodieMar 6, 2026

Hello Joey, Thank you for bringing this to our attention. We’re truly sorry to hear that you were unable to locate your order. We completely understand how frustrating that situation can be. After carefully reviewing the shipment information for your order from spiderhoodie.org, we can confirm that the package was successfully delivered on February 16 to the shipping address provided during checkout, according to the carrier’s official tracking confirmation. In some situations, carriers may leave packages with a neighbor, household member, building reception, or in a secure location near the delivery address. We kindly recommend checking with anyone who may have accepted the parcel on your behalf and around the delivery area. Please rest assured that we take every delivery concern seriously. If the package is still not located, we would be happy to personally investigate the situation with the carrier and assist you further. Our team is committed to making sure every customer receives the support they need. You can contact us directly through our support channel and we will take care of this for you.

Response from SpiderhoodieMar 6, 2026

Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We completely understand how frustrating it can be to receive an item that does not match your order. Please rest assured that this is not the experience we want any of our customers to have. We take situations like this very seriously. It’s possible that your message did not reach our support queue or was delayed due to a high volume of requests. We would be more than happy to resolve this for you immediately. Please contact our support team again and include your order number, and we will review the photos you sent and arrange the appropriate solution whether that is a replacement in the correct color and size or a full refund, depending on your preference. Your satisfaction is very important to us, and we are committed to making this right as quickly as possible.

Response from SpiderhoodieDec 30, 2025

Hi Tiffany, Thank you for reaching out. The order was placed on the 19th and we received tracking info on the 24th. I'm afraid, due to high volumes, we do experience a bit of a delay in receiving tracking information. Though our usual terms is 3 days handling time and 8-10 days delivery, taking this into account, unfortunately, it is very improbable that order was to be delivered before Christmas. As of now, the order is in transit and updates will continue as the shipment progresses. Should you choose to return the item for a refund once delivered, our support team will promptly provide a prepaid return label and assist you through the process. We would also like to reassure you that all items we sell are 100% authentic, sourced from verified suppliers, and carefully inspected prior to shipment. If you need further assistance, our support team remains available and ready to help. Thank you.

Response from SpiderhoodieJan 2, 2026

Hello Hayden, Thank you for your feedback. I'm afraid, there's been an issue with the delivery address thus we could not proceed with your order. We have sent you e-mail informing about the issue and delay due to this, though received no response. As the order was not processed, nor shipped, refund was already issued and we sent you an e-mail confirming it. We do apologize for this situation, and wanted to stress that we reached out and informed you about hiccups along the way trying to resolve it as best we could. Thank you.

Response from SpiderhoodieDec 22, 2025

Hello Lisha, Thank you for your review. My apologies for the delayed responses on our part, the response time increased due to high volumes. We were checking with the warehouse the details of your order, and we can confirm that it was processed and shipped. We already have tracking info shipped, and it shall be delivered in time for Christmas. International shipments like this one usually have this type of a gap in releasing tracking updates since it is in transit, the moment it reaches destination country, it will be updated. Thank you.

Response from SpiderhoodieDec 19, 2025

Hello Becci, We want to assure you that all our products are 100% authentic and sourced from verified suppliers. As an independent reseller, we take authenticity very seriously and only provide high-quality, genuine items. That being said, we do offer a free return for a refund. We will send you a pre-paid label to send the item back to us, and once you ship it, we'll proceed with a refund. Please reach us out using this address : [email protected] and we'll get right to it. Just to clarify — we are not the official website, but we are a verified resale and authentication centre. Thank you.