Renee G.
Difficult to deal with and disrespect in their resolutions with hidden charges
I had trouble trying to cancel the membership and was then charged a membership fee whilst attempting to cancel it. Finally got to canceling it with no refund and left it at that as they were so difficult to deal with that I couldn't be bothered. I wouldn't have left a review but am now getting an email stating if I leave a *good review 4/5 stars" specifying words I need to use I will receive a full refund. This comes after a few months from my previous cancelation. To tell me to tell everyone they have great communication and resolutions as a business just to receive a refund disgusts me beyond belief. It is as backwards as it gets. To get that proper good review you should be doing the proper protocols to receive it not a dirty backwards way of holding someone hostage for their refund that they stole from them especially in times where it's financially difficult for everyone. I would not usually leave a review but with the email i just received from a "Bob" has enraged me into doing so. Steer clear of this ethically wrong platform at all costs. Just yuck.