Adam R.
Dealer Admitted Mistake, Then Tried to Charge Me to Fix It
In May 2025, I paid over $800 to Speedway Subaru in Indianapolis to replace the passenger-side mirror on my 2019 Subaru Forester. I confirmed the correct factory color (Dark Grey Metallic) using my VIN. Despite this, the dealership installed an off-white mirror casing that clearly didn’t match the car. When I picked up the vehicle, they admitted they ordered the wrong part—but then told me I’d have to pay extra if I wanted it repainted to the correct color. I followed up multiple times with no response. Subaru of America opened a case but ultimately said it was a “he said, she said” and offered me a $100 service credit, which doesn't even begin to cover the cost of the mistake. I had to file chargebacks and a BBB complaint just to be taken seriously. A technician even accidentally emailed me venting about me instead of their boss—further evidence of the lack of professionalism at this location. Given the dealership’s recent change in ownership, I expected better. What I got was an expensive error, no accountability, and a customer service culture that doesn’t seem to value resolution.