Spassino CasinoReviews of spassino.com

Response from Spassino CasinoOct 13, 2025

Hello Pepe, Thank you for your feedback. The information you’ve provided is very general and doesn’t help us fully understand the issue you experienced. Additionally, we could not find any account registered under the name you provided If you encountered a specific problem or technical issue, please contact our support team and share the details so we can investigate and resolve it promptly. At Spassino, ensuring a safe and fair experience for all our players is very important. Thank you. Spassino Team

Response from Spassino CasinoSep 29, 2025

Hello dear Rogue, Thank you for your feedback. We're sorry to hear that your recent experience with us left you feeling frustrated. It appears there may have been a misunderstanding regarding the bonus eligibility. Our verification procedures are in place solely to ensure account security and compliance with regulatory standards they are never intended to mislead or inconvenience our players. That said, we understand how the situation might have caused confusion, and we regret any inconvenience this may have caused. After reviewing your case again, we’ve gone ahead and credited the €20 bonus to your account as a gesture of goodwill and in line with our commitment to fairness. We take all feedback seriously and continuously work to improve our communication and service. While we firmly stand by our policies, we also believe in resolving issues respectfully and transparently. If you have any further questions or need assistance, our support team is here to help. Best regards,

Response from Spassino CasinoSep 29, 2025

Hello dear Eloise, Thank you for your feedback. We’d like to clarify that the €20 No Deposit Bonus you mentioned was successfully activated and used on your account. Regarding payment methods while we normally support both Visa and Mastercard, these options are temporarily unavailable due to a technical update. We’re actively working to restore them and apologize for any inconvenience this may have caused. In the meantime, several alternative payment methods remain available. We value transparency and are committed to providing a secure and fair gaming experience to all players. If you have any further questions or concerns, please don’t hesitate to reach out to our support team we’re here to help. Best regards, Spassino Team

Response from Spassino CasinoSep 29, 2025

Hello dear Joey, Thank you for your review. We’re sorry for the inconvenience caused and understand your frustration. After reviewing your case, we can confirm that your €20 No Deposit Bonus has now been successfully credited to your account. Unfortunately, there was a delay in processing your request for that, we sincerely apologize. This is not the level of service we aim to provide, and your feedback has been shared with our team to ensure better handling in the future. We’re committed to transparency, fairness, and delivering a positive experience for every player. If your opinion has changed following the resolution of your issue, we’d be grateful if you considered updating your review. Of course, that decision is entirely up to you. Should you need any further assistance, our support team is available 24/7 and ready to help. Best regards, Spassino Team

Response from Spassino CasinoSep 29, 2025

Hello dear JS, Thank you for taking the time to share such a detailed review. We truly appreciate feedback that encourages open discussion around responsible gaming, promotional transparency, and the overall player experience. We’d like to address a few points you raised: Regarding the €20 No Deposit Bonus: This promotion is indeed available to new users, but like all casino offers, it is subject to specific terms and eligibility criteria including restrictions on multiple claims from the same device, IP address, or household. These conditions are clearly outlined in the bonus Terms & Conditions and are in place to prevent abuse and ensure fairness for all players. On Responsible Gambling Tools: Thank you for highlighting the importance of this area we fully agree that such tools are essential. While our current platform does not yet offer self-service options such as deposit limits or self-exclusion directly from the user dashboard, we want to assure you that these features are in development and will be launched soon. In the meantime, our support team is available 24/7 to help with any responsible gaming requests, including cooling-off periods or account restrictions, and we act on these promptly. We are continuously working to enhance our platform in line with players expectations. Your feedback has been shared with the relevant teams and is greatly appreciated. Best regards, Spassino Team

Response from Spassino CasinoSep 29, 2025

Hello dear Gustavo, Thank you for your review. We’d like to clarify the situation in full for transparency. Upon review of your account activity shows that you violated our bonus terms and conditions on three separate occasions. Each time, you attempted to exploit the bonus system by hiding free spins during an active bonus period and then using those spins after canceling the bonus, a clear and repeated breach of our bonus rules. As a result, and in line with our fair play policy, all winnings obtained through these actions were voided. Your last deposit of €9.89 was fully refunded, and your account remains active with the ability to play using your own funds. However, due to repeated abuse, your eligibility for future deposit bonuses has been permanently removed. We implement these measures not to penalize, but to protect the integrity of the platform and ensure a fair experience for all users. All of our promotional terms are openly stated, and by participating, players agree to those terms. We’re always open to honest feedback, but we ask that players represent the facts fairly especially in public forums like Trustpilot. Should you wish to further discuss your account or actions taken, our support team is available to assist. Best regards, Spassino Team