Spartan RaceReviews of spartan.com

This is a terrible company. My wife and I signed up for a Tough Mudder 30 minutes from our home for our anniversary... Spartan proceeded to buy Tough Mudder, cancel our event, and let us know that we will NOT receive a refund. Instead we got a coupon code for another Tough Mudder (there are none near us) and a Spartan Race (something we aren't interested in and also isn't near us). This company STOLE $250 from us. They are a bunch of criminals! Don't give them your money!

I had an absolutely terrible experience with this company. The event was cancelled, and I had never got my money back. Shoking customer service.

Worst customer service i have EVER experienced.

I ordered a shirt on December 7th that said it was successful, and I should be receiving my shirt within 5 to 7 business days. It said I would receive a notification immediately after it was shipped notifying me that it was shipped. The notification never came. Payment posted to my bank account on December 9th, the following Monday. On December 24th, I emailed Spartan Shop which had an auto-response saying "Due to unusually high number of inquiries, we will get back with you within up to 3 business days." Today, December 31st, I finally got an email. I emailed them a second time that was after 4 business days before they today responded to my first one. They cannot even count! The rep "Kristen" put in the response "apparently your order was placed on 'back order.' I will see how long before we get more in stock. If I resolved your concern please give me a GOOD rating on the survey you will receive in the next 24 hours by email." Either this is a robot or she is too stupid to know rather my issue is resolved. I would say "obviously not" but clearly it is not obvious to her. I looked online to find there is not a phone number. Other people have been unsatisfied and tried to find a phone number. The site "Get Human" reports they have not been about to find a phone number or other alternative to email that will be a real person. STAY AWAY!!!!

Their entire registration system is absolutely horrendous. 3 of my buddies and I tried deferring a race and it was like doing differential equations to figure out how to defer the race. Super frustrating

Don't give these people your money!!! I tore my ACL a couple weeks before I was supposed to run one of these events. I asked for a refund due to the circumstances and even provided a doctors note to prove I wasn't lying. They threw their no-refund policy in my face and said they would give me a credit to sign up for another race. What a joke! I need surgery and 9 months of rehab to make a full recovery and have no interest in immediately jumping into a spartan race. You cannot reason with them. They don't care, they just want your money.

Really disappointed with the entire Spartan Race Franchise. I signed up with my husband-to-be for a Spartan Sprint race coming up this weekend back in 1/2019. I was super excited and have been training. Long story short, a work thing came up and I am unable attend. Which means, unless I can transfer to a friend of my fiancées, he won’t be attending either. Well I go on the website and they have links saying “don’t worry, we get life happens” follow these links to defer or transfer to a friend. Okay, phew I won’t be losing the over $100 I spent on this race right??? WRONG!!! This policy is a bunch of smoke and mirrors. In order to transfer, first you need to pay a $35 transfer/ deferment fee. Then, the $14 insurance and $6 parking/ bag check are not transferable or refundable. So that will need to be paid again. Even though you haven’t run or attended yet, this is being recharged again to the new person. The only credit you are given is the amount paid for registration. So in my case, since I purchased well in advance and had a first time discount, I paid $76.99 for registration plus processing, insurance and bag fees. So once you get this credit to give to your friend, they are responsible to pay the difference. In this case, the race is now $134.99 and you can’t use any discount codes with the race credit you have. Right now there is a Black Friday discount code for 35% off. My friend is also active duty Military and could use that code too if he registers separately. Hell, they sell these things in Groupon for cheap (my mistake for going through the company). Well if you are doing the math, you are not saving any cost of the race deferring or transferring. You are just paying for another race again. If he used my credit, 134.99 -76.99= $58 +14 Insurance +$6 parking/bag + 16.27 processing fee = $94.27 Add the $35 I paid to transfer —>129.27 total money spent to transfer more than registering on own! What on earth!! If he registered on his own with 35% off= $119.27 The cost of my race with the discount of first time runners after fees was = $107.17 So basically, he’d have to repay what I paid in order to run the race. And he’s not going to do that, so the company will pocket my fiancées money as well since he’s not going to do a race solo. Spartan, Thats not acknowledging life happens and providing credit to someone else to run in my place since I can’t. This policy is horrible and fraud. Do not be tricked. The truth is in the numbers. Make sure before you sign up, you are 110% sure you can race. Or wait last minute and purchase from Groupon so you get a good deal. Otherwise, consider your money gone.

This company is a joke!!!! DO NOT BUY FROM THEM!!!!! My husband and I signed up for a specific time slot on his birthday because we both had to go to work after. We arrive at the race over 2 hours early and we are still given a time slot that was not our scheduled time, it was later so we were not able to participate. I had to EMAIL in for a refund, because they will not talk to you on the phone, at all!! All they would say is I have 90 days to sign up for another race or transfer my credits, so I was thinking 'okay I will do the next one that is in my area'. So I look and there isn't a race within 2 hours of me for over the next 18 MONTHS!!!! I tell customer service this, and all they do is send the same copied response saying I need to transfer it to another race or transfer my credits (OVER $200) to someone else!!!! I must have sent over 20 emails and literally got the same copied two responses each time. This company is a joke, and they literally just stole my money. How am I suppose to transfer to a race when none are within 2 hours within the next 18 months or give it to someone when I don't know anyone else that does these types of races, and I don't have money to being giving away as a '$200 just because gift'. THIS IS THE WORST COMPANY EVERY!!!!!