Spartan RaceReviews of spartan.com

My son and I have done 2 previous Spartan events. we are registered for a 3rd event in October but now we can't make it. In trying to transfer our registration to a different event in March 2023, they want us to pay a transfer fee of $37 each ($74 total) just to switch events. This is in addition to the $250 we have already paid for registration, parking and all their other add-ons. On top of that, there is no one to call to work through these issues. Spartan web-site is not user friendly. It's as if it has been designed to make it hard for someone to contact them for help.

Haben uns zu siebt für Spartan Kulmbach 2020 angemeldet und knapp 700€ gezahlt... Corona-bedingt ist dies ausgefallen, aber bisher habe ich weder eine Antwort, noch einen Cent wieder erhalten. Höchst unseriös, vor allem auch weil es bei anderen Veranstaltungen (Läufe, Märsche) problemlos ging. Neue Seite sagt mir, ich hätte keine getätigten Buchungen. Zum FAQ "Rückerstattung" heißt es nur lapidar: "Eine Rückzahlung ist unabhänging von den Gründen ausgeschlossen. Wir bieten jedoch verschiedene transferoption des Tickets an." - noch unseriöser geht es nicht. Evtl. muss ich mich jetzt von einem Anwalt beraten lassen. Übrigens: Maxfun finde ich nicht viel seriöser; ich kann zwar meine Buchungsbestätigung sehen, aber es gibt nirgends eine Möglichkeit, eine E-Mail dorthin zu schreiben oder die Firma telefonisch erreichen. Abzocke hoch zehn!

There should be a zero-star review option. I successfully was able to submit a transfer of tickets, having to pay $75 as a fee. Oddly enough, the tickets were never transferred, and Spartan customer service was not able to find anything under the transfer information I had provided/received codes and information on. Also - why would a race vendor, especially a company this large, offer a race for children, but not provide some sort of care service while the parents/guardians are competing in their race? I would have gladly paid to have my children (registered for the race and underage) participate in a supervised kid zone or something similar to, while I compete in the adult race. Spartan is an absolute joke and I would never recommend anyone to participate in an event they're connected to.

If I could rate 0 stars I would, complete greed. Don't even bother with them. Consumer rights go out the window. I really enjoyed the first race I did but unfortunately will never do another. Scum.

My husband and I have ran many Spartan races over the years and invited many friends to join us. In 2019 we purchased tickets for a race but due to unforeseen circumstances were unable to attend. They agreed to allow us to transfer to another race with a $20p.p transfer fee. The transfer had an expiry of 1 year. Due to COVID there were no races to transfer to. We emailed them recently in an attempt to transfer our race, also offering to pay the difference in inflation. However they refused to extend the expiry date despite there being no races during COVID and saying it "wouldn't be fair" on others they scammed money out of. Their argument was that gift cards have expiration dates. They failed to acknowledge the countless business, especially small businesses that extended their gift vouchers/cards policy throughout the pandemic ensuring consumers were not paying for nothing! It's a huge shame and it doesn't seem I'm alone in my experience reading the rest of the reviews. We will no longer be participating in any Spartan events due to this experience.

HORRIBLE CUSTOMER SERVICE. Stay far away from Spartan Race if at all possible. This organization does not care about human interactions or the quality of its customer experience. They take forever to respond, and despite having a customer service team, they are extremely robotic.

One star, because -100 is not possible. We ordered a cap and waterbottle but did not recieve a confirmation e-mail. The money was transferred via iDeal. After contacting customer service they cannot see an order and they will not perform a check or confirm if they received your money. Even after sending printscreens of our transfer. €60,- lost, Spartan, never again.

Kann mich den anderen Kommentaren nur anschließen. Seit 2020 liegen knapp 2000 Euro bei Spartan Race, da eine Rückzahlung aufgrund von Corona ja nicht möglich ist. Alles okay, das kann man ja noch nachvollziehen. Aber dann ünterstützt man den Verein, wartet zwei Jahre auf eine Gegenleistung für das Geld und bekommt dann nicht mal eine Antwort. Wir würden ja sogar noch gerne am Race teilnehmen. Die Codes, die wir erworben haben sind für 2022 ja auch noch gültig. Leider funktionieren diese aber nicht mehr. Ich habe nun bereits acht Mails geschickt und warte nun schon wieder seit zwei Monaten auf eine Erneuerung der Codes...